Customer Service Store Manager

SAMIRA SALIM

323-***-**** adxztp@r.postjobfree.com

SUMMARY OF QUALIFICATION

Dedicated Operations Manager and effective leader with over 30 years of retail management experience. Strong background in management, operations, profit and loss, staff training and development, merchandising, inventory control, loss prevention and customer relations. Excellent organizational, communication and people skills.

EDUCATION

WEST LOS ANGELES COLLEGE Culver City, CA

Associate Degree in Business Management September 1992- June 1994 PROFESSIONAL EXPERIENCE

SEARS, DEL AMO FASHION CENTER Los Angeles, CA

Operational Manager November 2019 – September 2020

● Responsible for overseeing all aspect of business operations including but not limited to; sales, customer service, staff management and development, inventory management and visual merchandising

● Implemented cost control measures to ensure operations remained within target goal

● Maximize bottom line performance through monthly Profit and Loss

● Hired and provided ongoing training to sales associates to ensure consistent growth and retention

● Responsible for planning and executing all store-wide key sale events

● Collaborated with lost prevention to develop and enforce shrink plans

● Organized and managed backroom process

SEARS, CRENSHAW PLAZA Los Angeles, CA

Hardline Assistant Store Manager March 2003 – October 2019

● Responsible for assisting with the management of daily operations, sales, staff trainings and supervision, merchandising, inventory control, customer service, and loss prevention

● Chief Merchant of home appliance, electronics, home improvement, gardening and fitness department

● Responsible for product placement and pricing management

● Coordinated and facilitated yearly district home appliance training program

● Ensured that sales associates are up to date on selling techniques, product knowledge, training and integrated retail tools through training and coaching

● Managed, led and coached the consultative selling organization to support the selling process

● Developed and executed monthly sales plan

● Ensured consistency and effectiveness of customer service to maximize customer experience SEARS Los Angeles, CA

Softline Assistant Store Manager March 1999 – February 2003

● Responsible for ensuring consistency and effectiveness of operational process execution throughout apparel and soft home replenishment including but not limited to; floor sets and resets, pricing accuracy and ready all-day standards

● Monitored the POS Checkout to ensure that checkout standards are achieved

● Performed supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting, demoting, and terminating; conducting performance appraisals; and coaching and developing associates

● Assisted associates in creating action plans for their development based on feedback from observations, store walks, member interactions and other sources.

● Ensured store safety, inventory and shrink controls

● Achieved controllable cost plans relative to the department and identified and communicated continuous improvement opportunities to associate and teams

● Ensured that all initiatives and processes were in full compliance with applicable laws, regulations and company policies

SKILLS _

● Proficient in Microsoft Office and Retail SNC Software

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