Customer Service Representative

NATASHIA IMAN

ey PATTERSON

Colurrbus, Ohio ***05,

gonzaleznatash20623a

maitcom

PROFESSIONAL SUMMARY

Seif motivated remote customer sorvice professional accustomed te working indcpendently with

excellent time management and multitasking abilities. Answer cuestiors via email, teleonone, and

chat, serving INumberi+ custemers pa” day. Optimiza performance with effective management af

billing anc service issues while driving revenue through successful sales techniques.

SKILLS

+ Parts ordering # Record orepatation * Spreadsheet tracking

© File maintenance * Appointment scheduling + Billing management

EXPERIENCE

Virtual Customer Service Representative December 2014 - Current

PNIC Bank Columbus, Ohio

© Met customer needs consistently, quickly determining definirg, ard resolving issues

+ Resolved customers’ service or billing complaints by performing activities such as exchanging

merchandise, refunding money, or adjusting bills.

‘© Duilt trast with callers through empathy and skilled support

Customer Service Collection Superv’sor

Acceptance now

‘+ Assisted managers with improving collections and service procedures for ["ypel accounts,

‘oruaty 2006 - Oclober 201¢

+ Followed up cr outstanding accounts to pursue ard collect oper balences from customers.

‘Handled frent office recegtion, adm nistrative, and collectiorss tasks with professionalism and

altention to detail

EDUCATION

Associate of Arts July 2007

La Salle Uriversity

Contact this candidate