Customer Service Call Center
Resume:
Sandra Thomas
P.O. Box ****
Chandler,AZ
adxztf@r.postjobfree.com
December 16, 2022
Dear Hiring Manager,
I'm applying for a position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience. Please find my resume attached. I can be reached at the number above or at my email address. Sincerely,
Sandra Thomas
08/2022-current
October 2021-03/2022
July 2021-October 2021
04/2020-03/2021
Nov.13,2017- April 2018
May 2017- Jan. 2018
April 2011 - June 2017
Sandra Thomas
P.O. Box 6285 Chandler,AZ 85246
317-***-**** • adxztf@r.postjobfree.com
Objective
● To obtain a full-time position in the Customer service-Call center or Medical field, where I can best utilize my skills, education and medical training. I also have Customer service skills in medical call center, Collections, Insurance, and Billing & Coding.
Education
● Register Health Information Technology, Jan. 2007-Nov. 2010 National College; Indianapolis, IN
● Associate of Applied Science
● Certified Nurse Assistant Certification, Mar. 2003 Summer Trace, Carmel, IN
● Advanced certificate
● Cahaba Medical Care Job Retraining Class, May 2014-June 2014 Cahaba Medical Care Foundation, Centreville, AL
● Certificate of completion
Employment
Sivita
CNA/DSP
● Taking care of residents in medical group home of daily needs and transportation to and from their curricular activities
JPMChase
Customer service Account Specialist
● Doing outreach and FullMortgage customer service payments, escrow info, ect. Addecco ( GLOBAL NEPHROLOGY SOLUTIONS)
Billing Assistant
● Billing for hospitals and checking for coding
● Temp assignment
Navient (New Jersey Dept. Of Labor Contract)
Customer Service Call Center Unemployment
● Inbound/outbound calls for NJ DOL helping claimants Apply, check status, appeal, payment options, etc. with their Unemployment claims
Randstad
Call center Inbound/ Outbound
● Inbound/Outbound, Mailing, BV, shells and Insurance Dedicated Nursing Ass. Staffing
CNA
● Staffing at Asst. Living, Hospital, Hospice, skilled, ect. Reliant Home Care
CNA
● Doing in home care, memory care,hospital, skilled, hospice, ect. Westminster Village North May 2010-Nov. 2010
Health Information Technician
● -Processed medical claims in a timely manner
● -Maintained the highest level of accuracy and patient
● confidentiality
● -Resolved medical coding, billing, and insurance discrepancies References
Viona Thompkins/ Hartford
Evelynn Graves General Manager, Comfort Suites T: 317-***-**** Teresa Black Office Manager, Kelly Home Care T: 317-***-**** Jay Thompkins Lead Team Manager, Xerox T: 480-***-**** Other Skills
Knowledge of HMO’s and Medicare, Electronic Medical Records (EMR) software, Quality Assessment of coded data, ICD-9 coding, ASC coding, CPT and HCPCS coding, and ob-gyn, surgery, gastro, ortho, & ENT experience Acme Health-2019
People Ready -2019
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