Zachry Thompson

Warner Robins, GA, *****, US

adxzsn@r.postjobfree.com

Work Experience

February 2019 - PRESENT

Fulton Programming, Customer Service Manager

: Maintains customer satisfaction by providing problems-solving resources. Answers customers' questions. ... Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.

March 2008 - June 2018

Georgia Department of Corrections, Correctional Officer Perform inspections and searches of physical premises and cells, checking for contraband and compliance with regulations; investigate and report unusual circumstances

Compose and prepare a variety of forms, logs, requests, records, reports, correspondence, and various other documents associated with daily responsibilities of position Inspect cells and other areas to ensure adequate sanitation, prevent security breaches and halt the smuggling of contraband, such as weapons or drugs

Maintain order and discipline in programs, during meals and recreation periods

Wrote narrative reports describing events that have happened, such as confidential, incident, disciplinary, and special observation reports

Maintaining discipline in the prison facility

Provide customer service to the public, running prison dorms Check inmate mail for possible contraband

Initiate disciplinary reports and maintained daily logs Protect the public, inmates and officers instituting justice inside the institution

Log daily reports of inmate behavior

Communicated the duties, compensation, benefits and working conditions to all potential candidates

Assisted with maintaining a safe environment for employees and offenders

Scheduled and performed preventative and organizational working schedules for inmates

Provide live round supervision over the inmates during outdoor activities

Oversee the inventory and use of firearms and restraint equipment

Maintain control and discipline including use of physical restraint and restraining devices

Ensure there are no attempts to tamper any of escape routes April 2003 - November 2007

Midwest Insurance Corporation, Insurance Agent

Establish professional relationships by using referrals and occupational groups to complete lists of prospects, determine clients' particular needs and financial situations by scheduling appointments, determine extent

Know many local businesses and families

Provide education and alternative solutions to seniors to improve situation regarding health insurance, long term care protection, final expense preparation, and achieving income and savings goals

Take care of most important assets

Look forward to helping clients protect the things Help consider the insurance options that address unique needs Take a look at overall coverage needs and create a plan Call today for a free consultation

Help reevaluate and update policies as needs change over time November 2000 - July 2003

Government Employees Insurance Company, Insurance

Agent

Resolved customer inquiries and explain insurance coverage Work with the customers

Handled each request to ensure customers were satisfied on the first call

Provide Clients with Effective Solutions

Handling in-bound customer contact

Handle policy needs and ensure that every customer interaction is

Completed Property and Casualty Licensing, licensed to sell Auto Insurance for 12 Southeast and Midwest states, worked in call center environment, handled 25 to 30 inquiry

Selling insurance, providing customer service, and helping with other projects associated with position

Sell auto insurance via telephone

Ensure proper price and risk

Evaluating Policies, advising policy holders, and insuring that were adequately covered by policies

Provided customer service for motorcycle policy holders Starting up new auto insurance policies

Find and offer solutions based on need

Sold Home & Auto Insurance Policies on an inbound call basis September 1996 - October 1999

Checkcare Systems Inc, Data Entry Clerk

Compile, sort and verify the accuracy of data before it is entered.

Select materials needed to complete work assignments. Locate and correct data entry errors, or report them to supervisors.

Maintain logs of activities and completed work.

Load machines with required input or output media such as paper, cards, disks, tape or Braille media.

Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners. Store completed documents in appropriate locations. Compare data with source documents, or re-enter data in verification format to detect errors.

Education

1997-08-21

Georgia College & State University, Associate Degree in Business Administration and Management

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