Assistant Business Office Manager

SHELIA AMICK

* ***** ******, ******, **, *****, US • 843-***-**** • ********@*****.***

Motivated team player who has twenty-five years experience in a variety of office settings. I am methodical and detail-oriented with expertise in Administrative assistance, Research skills, and Customer Service. I have a positive, solid understanding of all front-office responsibilities, as well as excellent oral and written communication skills and proficient computer ability in Microsoft applications. Billing, collections, and fiduciary management are all areas where I excel as well.

Managing office supplies

Microsoft Office Applications

Flexible

Letter and memo composition

Data collection

Multitasking and prioritization

Strong interpersonal skills

Internet research

Confidential document control

Grammar

Database administration

Customer service

Research

Memo preparation

Credit and collections

Bookkeeping

Following policy and procedure

Data Management

Documentation and control

Scheduling and calendar management

Regulatory compliance

Record keeping

Filing

Account reconciliation

Multi-Task Management

Typing

Documenting patient information

Office equipment operations

Transcript typing

Resolving discrepancies

Multi-line phone systems

Appointment scheduling

Creative problem solving

Payroll and budgeting

Technologically savvy

Inventory systems

Billing and coding

Faxing documents

Check processing

Customer relations

Data entry

Relationship building

Proofreading

Records management

Computer proficiency

Mail management

Invoicing and billing

Calendaring

File and data retrieval systems

Payroll

Invoice organization

Insurance processing

Cash deposit preparation

Accounting skills

High School - 1986

Cheraw High School - Cheraw, SC

Professional Summary

Skills

Education

Assistant Business Office Manager - August, 2021 to Present Dundee Manor, LLC - Bennettsville, SC

Yearly Salary: $40,000

Aided colleagues by completing special assignments on a daily basis. Used RFMS to keep track of residents expenses and accounting records. Routed phone calls, visitors, and mail to the appropriate employees. Avoided scheduling mistakes by paying close attention to the details when managing the daily calendar and creating weekly or monthly reports. Compiled information to prepare source data for computer entry. Files were organized, spreadsheets were created, reports were faxed, and documents were scanned. Adhered to HIPAA and security requirements by screening visitors, updating logs, and issuing passes. Kept track of personnel files such as applications, performance reports, payroll records, and medical records. Physical files, tracking spreadsheets, and update reports were among the materials I coordinated for Business Office Manager and Administrator's needs.

Oversaw the onboarding process, which included preparing new hire paperwork for orientation. Documented communications, reporting, and schedules as part of my clerical duties. Went over all of the incoming mail and determined what was most important and what needed to be done. Kept track of and controlled office inventory to ensure adequate supply levels, timely product ordering, and effective resource management. Handled a large volume of internal and external communications, including email and mail, and screened them all. Conducted research.

Provided exceptional clerical support to Business Office Manager and Administrator in order to facilitate efficient and smooth office operations. Sorted and distributed business correspondence to the appropriate department or staff member, which resulted in fewer communications being lost and faster responses to critical requests.

Assisted with administrative tasks such as copying and distributing documents and materials. Insurance Producer - April, 2016 to August, 2021

State Farm - Cheraw, SC

Yearly Salary: $39,000

Fist point of contact and provided customer service with accepting payments and filing claims for insureds, Compiled information on coverage and ratings in an easily accessible format. Conducted research.

Increased client retention by providing excellent service and following up. Provided details about the policy and coverage.

Handled applications, payments, corrections, endorsements and cancellations. Built relationships with clients and provided excellent customer service through active listening and assisting with claims. Did not keep my License renewed.

Medicaid Eligibility Specialist - November, 2009 to April, 2016 SC Department of Health and Human Services - Bennettsville, SC Yearly Salary: $36,000

Communicated with people from various cultures and backgrounds during the application process. Conducted interviews with applicants and explained the scope of various benefits that were available. Was in charge of the processing of all benefits applications. Kept track of all communications with applicants and entered data into the system. Followed guidelines when reviewing applicant data to determine eligibility for financial assistance. Set up meetings with applicants to collect information and explain the benefits process. Reviewed applications for aid and determined which individuals met the eligibility. Entered all gathered information and researched data on applicants into computer system. Developed extensive fact-checking and research skills as a result of reviewing various programs and options on a regular basis. Work History

Medical Clerical Assistant - March, 2004 to November, 2008 Marlboro Ob/Gyn - Bennettsville, SC

Yearly Salary: $32,000

Documented patient medical information, case histories, and insurance information to ensure smooth appointments and payment processing. Customer service, patient scheduling, and billing were among the duties I coordinated in the front office. Organized paperwork such as charts and reports for office and patient needs. Received, recorded, and responded to incoming and outgoing telephone and email communication. Digitized and organized medical records.

Increased the efficiency of the office by handling hundreds of calls per day. Oversaw the master calendar and scheduled appointments for providers according to optimal patient loads and clinician availability. Organized patient files and streamlined operations to increase efficiency. Performed front-office duties using data entry skills in the context of a medical database. Handled patient inquiries and answered phone calls and messages for the medical facility. Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience. Completed skilled administrative work to assist all office personnel and operational needs. Located, checked in, and pulled medical records for patient appointments and incomplete charts. Kept current and accurate medical records for all patients. Completed and filed financial documentation for accounting purposes. Assisted providers by coordinating all administrative operations in an outpatient medical office. Was in charge of patient scheduling procedures, surgeries and follow up appointments, check-in, check-out, and billing payments.

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