OBJECTIVES

As an aspiring individual and also a bright and enthusiastic person, seeking employment in a dynamic and fast growing company, where I can assist others while challenging and expanding my knowledge and understanding my role and contribution to the success of the organization, and ensuring the company’s vision and mission by serving well with dignity and loyalty to its purposes. PROFESSIONAL EXPERIENCES

Assistant Manager November 2017 – Present

COSTA COFFEE Kuwait

• Responsible for a variety of tasks.

• Scheduling shifts, seating customers, and caring for staff members.

• They must also ensure that the place abides by all applicable laws and promotes an enjoyable dining experience with excellent customer service.

• Provides excellent customer service and ensures that the overall operation of the workplace runs smoothly.

• A friendly, enthusiastic attitude Business knowledge (P&L management, food safety, sales- forecasting, staffing you get the idea).

• Ability to oversee the preparation of safe, delicious food while maintaining a clean, organized restaurant Passion for leadership and team development.

• Maintain safe working conditions by identifying hazardous conditions and initiating corrective actions.

• Understand and comply with the Company Code of Ethic.

• Support and promote site Safety Programs.

• Lead and support investigations for underground safety incidents and production loss incidents.

• Coordinate and provide training to employees.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

LYZLE S. DELOS REYES

Residence: Kuwait Phone: +965-****-****

E - Mail: adxzse@r.postjobfree.com

Service Crew October 2015 – May 2017

GERRY'S GRILL Philippines

• Welcome customers as they come into the restaurant.

• Help customers to settle down and also take their orders.

• Process customers’ orders and generate their bills.

• Provide answers to queries presented by clients regarding services and offers made available by the restaurant.

• Clean all tables after clients have left and get such tables prepared for the next set of clients.

• Serve and pack warm foods to customer in an effective manner and in strict accordance to the orders of such clients.

• Assist kitchen staff and outdoor delivery staff whenever such assistance is required.

• Maintain chart of all available deals and products periodically and refresh such chart on daily basis.

Supervisor January 2014 – March 2015

CHICKEN DELI Philippines

• Assist in the hiring and training of new employees as well as the continuous training of existing staff.

• Oversee both front and back of house operations, including wait staff, kitchen crew and bussing staff.

• Maintain high-quality food standards.

• Oversee our kitchen staff’s compliance with all health code and sanitation requirements.

• Provide exceptional customer service and lead staff to do the same.

• Respond to customer complaints quickly and resolve them effectively.

• Develop strategies for improving our customer’s dining experience.

• Work with staff to project future needs for kitchen supplies, goods, and cleaning products.

• Maintain inventory of all needed supplies.

• Identify methods our restaurant can use to cut waste, decrease costs, and improve profits.

• Manage the work schedules of our restaurant’s staff. Sales Associates October 2011 - December 2012

TOY KINGDOM Philippines

• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.

• Operating cash registers, managing financial transactions, and balancing drawers.

• Achieving established goals.

• Directing customers to merchandise within the store. Increasing in store sales.

• Superior product knowledge.

• Maintaining an orderly appearance throughout the sales floor.

• Introducing promotions and opportunities to customers.

• Cross-selling products to increase purchase amounts. Service Crew November 2005 – March 2011

JOLLIBEE Philippines

• Enhanced sales techniques and marketing plans to strengthen business development efforts.

• Negotiated contracts and closed sales with new and existing clients.

• Ensures accuracy of all bank forms and documents executed by the customer.

• Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.

• Developed business pipeline using cold and warm techniques.

• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.

• Sought out and engaged with customers to drive sales and service using suggestive selling.

• Arranged potential client contacts, cultivated relationships and followed through all service needs.

• Identified winning strategies by understanding client's needs, challenging status quo and creating opportunities to partner.

EDUCATIONAL

Information Technology

System Technology Institute (STI)

(2008 –2010)

Electrical Engineering

Eulogio Amang Rodrigues Institute of Science and Technology (EARIST)

(2005 –2008)

ADDITIONAL INFORMATION

Visa status - Cancelled

Nationality - Filipino

Language - English, Tagalog

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