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Customer Service Delivery Driver

Location:
Oakland, CA
Salary:
Open for discussion
Posted:
June 29, 2023

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Resume:

RUDOLPH WILKINS

Oakland CA 510-***-**** adxzs3@r.postjobfree.com

Summary

• Service-oriented delivery professional offering 15+ years of experience with distributing products, documents and packages to customers.

• Punctual Delivery Driver Versed in safely loading and unloading parcels, completing logs and collecting appropriate payments.

• Expert navigating skills utilizing GPS system operations paired with outstanding driving record. Able to demonstrate a record of road safety and clean driving history.

• Plans and manages efficient routes to maximize deliveries and customer satisfaction. Skills

• Valid Driver's License

• Verbal and Written Communication

• Vehicle Cleaning and Maintenance

• Cargo Handling

• Customer Service

• Loading and Unloading

• Clean Driving Record

• Route Management

• Dependable and Reliable

Experience

Delivery Driver 03/2022 to 04/2023

Goodwill Oakland, CA

• Operated 26ft Bobtail truck with air brakes and a lift gate to move merchandise and products across 14 locations Vacaville to Fremont.

• Delivered rush merchandise on tight schedules to meet customer targets.

• Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

• Handled merchandise in accordance with product handling standards.

• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

• Loaded trucks and safely secured merchandise to prevent damage during transportation.

• Checked shipping papers to determine nature of load and presence of hazardous materials.

• Maneuvered shipments with carts, hands trucks and pallet jacks, loading and unloading vehicles to maintain tight timetables.

• Verified order details at distribution center and customer locations to prevent errors.

• Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.

• Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.

• Checked delivery paperwork against loads, issued receipts and updated logs.

• Logged driving hours and fuel usage data on time to keep reports current. Van Foreman Local/Long Distance 01/2007 to 01/2012 Atlas Van Lines - Macy Movers Oakland, CA

• Supervised projects to uphold schedule requirements and quality demands.

• Monitored processes for continuous improvement and implemented changes to promote quicker task completion.

• Planned material and equipment needs to drive on-time delivery in concert with project schedule.

• Increased productivity by improving employee morale and cross-functional communications.

• Recorded inspection and work order results in software system with attention to conditions found and remediation taken.

• Assigned rotating work schedules to maximize coverage and maintain productivity.

• Communicated with suppliers and coordinated delivery of supplies to job sites.

• Established expectations and motivated crews to consistently meet or beat goals.

• Checked project details to verify job site materials and equipment.

• Rolled out new processes to achieve operational excellence. Owner/Operator Local/Long Distant Driver 01/2002 to 01/2007 C&J Patrick and Sons Trucking Oakland, CA

• Utilized GPS to optimize routes and continuously meet estimated delivery times.

• Monitored traffic conditions and applied defensive strategies to avoid accidents.

• Achieved consistently high customer scores due to exceptional service.

• Operated standard warehouse equipment to assist with loading and unloading of deliveries. LTL Freight Route Driver 01/1991 to 01/1994

Watkins Motor Lines San Leandro, CA

• Drove truckloads to customer sites daily and completed proper paperwork.

• Reviewed routes and expected delivery time frames to determine proper order of deliveries and anticipate potential delays.

• Maintained accurate recordkeeping of mileage, stops, orders and carton counts for daily routes.

• Performed pre- and post-trip safety inspections on work vehicle to record and report malfunctions.

• Navigated with map and GPS to houses to deliver assigned newspapers. Education and Training

High School Diploma 06/1983

McClymond’s High School Oakland, CA

Equipment Operation Experience

• Power Units (tractor trailer) Ten, Thirteen, and Fifteen speed transmissions.

• Two & Three axle line tractor and city tractor operator.

• Moved refrigerated units.

• Flatbed, Dry box Vans - 40'/45'/48'/50'/51' trailers.

• Overseas shipping containers - pier experience.

• 28' Double/Triplets, as well as car and truck transport experience.

• Forklift and electric pallet jack operation experience.



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