Maria Alexandra Mendoza

adxzrs@r.postjobfree.com

407-***-**** Orlando, FL

SUMMARY

My labor experience in Medical Assistance as well as production and assembly has provided the background and full scope view of the interactions among office activities, operation processes, and customer care. I have been able to implement my knowledge and skills to excel in high-volume, customer centered settings. EXPERIENCE

February 2022 – Now

Lead Medical Assistant, Omni Medical Clinic (Apopka, FL) Responsible for administrative and clinical tasks such as:

• Recording and maintaining Medical Records and contact information in patient files, scheduling patient appointments, processing referrals, follow documentation process related to hospitals, pharmacies, and specialists.

• Preparing patients and rooms, taking vitals, patient check-in and check-out, taking EKG and Urine tests, ensuring physician has all patient documentation and information available prior to meeting with the patient.

• Manage front office customer service, deliver service to patients with care, courtesy, and compassion.

• Provide training to new employees on administrative duties and clinical tasks. September 2021 – Now

Care Provider, Public Partnership (Apopka, FL)

Provide eldercare which includes the following:

• Provide medication on time, maintain communication with social worker, Family Children, doctors, ISS, Medicare and Medicaid (taking care of all pertinent diligences).

• Cleaning and organizing living area, assessing medical and basic needs, memory care, provide companionship, housekeeping, transportation, meal preparation, and record keeping of blood pressure and blood sugar levels.

February 2014 – May 2020

CMTX Production Lead/Supervisor, Adecco/CTDI (Orlando, FL) Began as a Tester, promoted to Production Department Lead in 2016 for testing, scanning, refurbishing/assembly, and pack out operations.

• Lead a group of 13 -20 people from 3 divisions; responsible for safety, quality management, provide training to other employees, create performance reports, participate in leader meetings to strategize plans for operation and production improvements, time management, workflow process.

• Set the team’s daily production targets to ensure that customer orders with the most approximate due dates are prioritized. Lead team meetings to inform operators about new announcements or change of direction, share tips for performance improvement, encourage operator feedback and ideas, provide production status overview, recognize employee achievements.

• Took the initiative to develop a project to reduce WIP times for more efficient production floor processes. The recommendations that were implemented resulted in an improvement of throughput from an average of 350 to 550 units per operator. The recommended flow changes and system updates eliminated the need for the data entry operator in test, resulting in an additional person contributing to production.

• Inspect units to determine if quality standards are met. Validate data entry for sequence and accuracy, ensuring that all operations have been performed and documented as required. Identify false deficiencies produced by test equipment or deficiencies induced during handling. Examine test outputs and steps recorded to determine appropriate routing of units. Report impact of unit components that are out of stock and route units to Awaiting Parts section. December 2014 – October 2015

Emergency Preparedness Volunteer, Orange County Health Department (Orlando, FL)

• Created and maintained spreadsheets for inventory management, verified accuracy of information, shared reports about inventory posture to meet emergency kitting requirements. Prepared kits and materials for training sessions and demonstrations. March 2014 – December 2014

Pharmacy Tech Intern, South Orange Pharmacy (Orlando, FL)

• Received medical shipments, picked and prepared prescription kits before pick-up, managed inventory, created prescription labels, verified patient and health insurance data, requested prescription changes from doctors, customer service, participated in new strategies for better patient service. May 2010 – January 2013

Warehouse Associate and Assembler, Kelly Services/Datamax O’neil (Orlando, FL)

• Worked on production lines as mechanical assembler of printers, lifted 25 to 50 pounds, used tools like nail guns, power drills and screwdrivers. Soldered, tested and fixed different types of machines or parts of machines.

• Picked/packed different parts according to instructions, created kits per customer order, sorted and placed materials on appropriate racks/shelves/bins, arranged stock parts in a specified sequence in preparation for assembly by other workers.

• Created labels and tagged/marked orders in a manner that meets company standards.

• Downloaded programs for print heads, reported quality variances, ensured outbound shipments are free of damage or deficiencies.

September 2007 – June 2009

Mail Handler, United States Postal Service (Orlando, FL)

• Selected and sorted mail going to different states, while ensuring the zip code matched the provided state. Verified correct routing per labeling. Applied priority labels, warning labels, handling labels, and destination correction labels. Use of manual forklift. November 2004 – September 2007

Package Handler, FedEx Ground (Orlando, FL)

• Selected and sorted mail going to different states, while ensuring the zip code matched the provided state. Verified correct routing per labeling. Applied priority labels, warning labels, handling labels, and destination correction labels. Use of manual forklift. EDUCATION

B.S. Health Service Management

Ana G Mendez East University (Orlando, FL)

Graduated July 2015

GPA: 3.49

Fundamentals of Lean Six Sigma

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