Health Center Director

NICHOL FOWLER

**** ****** **** *******, **, ***** 202-***-**** adxzr1@r.postjobfree.com

TECHNICAL SKILLS

•Basic knowledge of installation and software configuration

•Assist in the setup of accounts and workstations

•Monitoring of performance and maintaining of systems according to organizational

requirements

•Troubleshoot issues and outages

•Assist with ensuring security through access controls, backups, and firewalls

•Developed basic skills to train staff on new technologies

•Knowledge of LAN/WAN

•Knowledge of system security (intrusion detection) and data backup/recovery

•Problem-solving ability

•Excellent communication skills

LEADERSHIP SKILLS

•Plan, organize, direct, supervise, and evaluate outpatient medical clinics and ancillary services.

•Input, access and analyze data using organization software.

•Design and deliver in-service training programs.

•Analyze, evaluate, and solve complex administrative problems.

•Understand, interpret, explain, and apply laws, regulations, policies, and written and oral directions.

•Write effective and comprehensive reports and recommendations. Make oral presentations to small and large groups of diverse audiences.

•Establish and maintain cooperative working relationships with staff, representatives of community organizations, and the public.

EXPERIENCE

Unity Health Care, Washington, DC

Health Center Director, May 2016 - Present

Plan, organize, supervise, and administratively direct clinic staff and services, such as the pharmacy, laboratory, and dental services. Manage the clinic business office, including accounting and billing, medical records, and vital statistics. Serve in a lead capacity to other clinic managers to evaluate, recommend and implement improvements in outpatient clinic organization and services; interpret, recommend, and implement clinic policies and procedures. Implement clinic public health programs; monitor grant-funded programs. Responsible for a $ 5,000,000 operation budget including revenue projections and expenditure authorizations. Evaluate the clinic management information system components in coordination with the IT department. In coordination with the center’s Medical Director, negotiate, prepare, and monitor medical providers and productivity outcomes. Review legislation and program requirements and ensure implementation and compliance as needed. Maintain policy and procedural manuals for center operations. Act as liaison with community organizations and local agencies to coordinate medical services and respond to community medical needs. Build trusting relationships with public and private insurance payors. Resolve administrative problems and patient complaints. Coordinate the administrative role of clinic physicians and other clinicians. Work with Medical Director & Nurse Manager to maintain clinic staffing levels. Implement and integrate the quality assurance recommendations of the Medical Director and Director of QI. Work with the Facilities Manager to ensure facility maintenance. Review and approve fixed asset purchases proposed by the clinic leadership group. Effectively communicate with commercial and government insurance in processing medical claims for the highest reimbursement for services. Select and supervise staff, including an Asst. Health Center Director. Make recommendations and provide input on grant applications. Prepare correspondence and reports. Coordinate community meetings, and staff meetings. Interpret the organization’s strategic goals, policies, programs, and procedures to others. Maintain expected levels of patient and staff safety standards by working with local government officials. Assist patients in getting access to the needed prescriptions for their health by notifying them of the 403B government program.

MedStar Health, Laurel, Maryland

Practice Administrator, May 2013 - Apr 2016

Planned, organized, and supervised outpatient medical clinics and ancillary services. Assume a leadership role in the community's health delivery system. Analyze, evaluate, and solve complex administrative problems. Understand, interpreted, explained, and apply laws, regulations, policies, and written and oral directions. Supervise, trained, and evaluated the work of subordinate staff. Wrote effective and comprehensive reports and recommendations. Made oral presentations to small and large groups of diverse audiences. Prepared and analyzed, service contracts, budgetary documents, and financial statements. Establish and maintain cooperative working relationships with staff, representatives of community organizations, and the public. Coordinated activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees. Evaluated and verified employee performance through the review of completed work assignments and work techniques. Identified staff development and training needs, ensuring that training was completed and effective. Ensured that proper labor relations and conditions of employment are maintained. Maintained records, prepared reports, and composed correspondence relative to the work.

EDUCATION

UMGC, Bachelor of Science, Cybersecurity Technology, Current GPA 3.6, projected graduation date May 2025

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