Customer Service Quality Assurance
Resume:
DB
CONTACT
**************@*****.***
PROFILE SUMMARY
Success-driven, resourceful and self-motivated professional with great expertise in organization productivity, operational efficiency, IT support, customer service, sales growth, record management, and relationship management. Adept in building rapport, analyzing customer needs, challenging obstacles, and collaborating with cross-functional teams. Adaptable and transformational leader with an ability to work independently and as a team player to develop opportunities that further establish organizational goals. Flexible enough to quickly adapt to new industry trends and efficient in accomplishing multiple competing tasks. Strong work ethic and commitment to compliance with professional codes, regulations and company’s policies. Currently looking for a Remote Position, where I can utilize my skills for personal and professional growth.
CORE COMPETENCIES
Exceptional help desk and customer service skills with strong leadership and administrative skills.
Proven ability to supervise & monitor performance and provide constructive feedback.
Solid knowledge of best practices in IT support and customer service.
Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices.
The ability to manage projects and track progress accurately.
Ability to lead the technical triage & root cause analysis of a Major Incident.
Strong written and verbal communication skills for documentation and correspondence.
Outstanding interpersonal skills with strong team spirit and great respect for diversity
Exceptional organization skills with ability to prioritize and manage multiple tasks
Solid time management with high precision in delivery in a diverse environment
Proficient in Computer system and MS Office suite (Word, Excel, PowerPoint) Great ability to work remotely, flexible time period, and travel to achieve target goals PROFESSIONAL EXPERIENCES
Processing Supervisor & UPS Clerk Sep 2017 – Feb 2022 USPS Postal Service
Acknowledged the arrival of mail and items and sorted them for delivery to the relevant locations or persons.
Addresses have been checked for correctness and updated as required.
Created shipping labels and other papers by scanning packages and entering the data into the UPS tracking system.
Utilized a wide range of mailroom machines, including scanners, printers, and sorters.
Handled outgoing mail and packages, including weighing and measuring contents, determining postage costs, and selecting shipping methods.
Helped customers with package and mail tracking and delivery status updates, and fielded questions and concerns from those looking for answers.
Kept the workplace neat and tidy, and adhered to all safety regulations, so as to avoid any mishaps. Material Handler Mar 2014 – Jun 2017
Brown's Maintenance & Repair Shop
Took part in loading and unloading cargo from delivery vehicles and storage containers.
Checked the quantity & quality of arriving goods against the purchase order to ensure correctness.
Entered data into computerized inventory systems and performed physical inventory counts to ensure accuracy of records.
Materials & machinery were subjected to stringent quality inspections to guarantee they were up to par.
Used various pieces of machinery and tools in order to prepare materials for use in building and repairing infrastructure.
Worked with the rest of my team to guarantee that we would have what we needed to complete our tasks on time.
Shipping & Receiving Specialist Dec 2009 – Sep 2014 Sears
To ensure accuracy, punctuality, and adherence to company policy, I coordinated the shipment and receiving of goods.
Used a computerized inventory management system & performed frequent physical inventory counts to keep track of stock levels.
Performed quality assurance inspections on every incoming stock to guarantee that it was of adequate quality and in satisfactory shape.
Handled returns for items that were broken, inaccurate, or otherwise flawed, and coordinated with suppliers to find solutions.
Ensured the smooth operation of all shipments by coordinating with carriers, freight forwarders, and customs brokers.
Kept the workplace safe and secure, making ensuring that all shipping and receiving procedures were carried out properly.
Loading docks, pallet jacks, and conveyor systems were only some of the shipping’s and receiving tools that needed regular upkeep and repairs.
SKILLS
DANIEL BROWN
Exceptional Customer Service
Help Desk Support
Technical Proficiency
Technical Troubleshooting
Quality Assurance
Remote Desktop Support
Data Management
Coordination & Collaboration
Operations Management
Critical Problem-Solving
Excellent Phone Etiquette
Supervision & Follow-up
Relationship Management
Flexible & Dedicated
Team Leadership
EDUCATION
High School Diploma 2009
Jones County High School, Gray GA
FCC Licenses "Federal Communications
Commission"
2020
National Volunteer Examiner
Coordinator
FCC Licenses Ham Radio, EMA CompTIA
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