Customer Service Administrative Assistant
Resume:
Jana DEXHEIMER **********@*********.***
Greenville, SC 29602
https://www.jobcase.com/p/jana.dexheimer
Work Experience
Claims Service Coordinator
automobile club of southern california
June 2016 - January 2023
Setting up new claims, reviewing policy coverages, benefits, and deductibles. Contacting policyholders, dispatching appropriate vendors and experts Reviewing all invoicing pertinent to the facts of the loss, coordinating and ensuring vendor management is proceeding effectively. Updating the Insured of the claim status on a weekly basis. Ensuring the highest level of customer satisfaction and understanding of processes. Senior Property Loss Specialist
Liberty Mutual Insurance Group
June 2005 - December 2016
Resident property adjuster for San Diego, Los Angeles, Imperial and Riverside Counties, and regional adjuster for the Central Catastrophe Unit. High performance rating for the Western region for work product, customer service, and achievement of company and personal goals. Duties include evaluating and investigating, estimating, and settlement of all first-party claims, to be conducted with the highest degree of service and integrity. Responsible for SIU referrals, documentation and communication, and assisting in SIU recovery on claims. Experience in country-wide catastrophe adjusting during hurricane, storm and fire losses in different states Knowledge of individual state fair claims practices. Currently renewing licensing for adjusting in Florida and all reciprocal states. Property Claims Representative
Liberty Mutual Insurance Group
January 2000 - June 2005
January 2000 to June 2005
Claims Representative
AAA Insurance
January 1993 - January 2000 • San Diego
Wawanesa Insurance Staff adjuster for San Diego County, handling all dwelling property losses. Duties included being responsible for auto estimating, both in the drive-in environment and field, as well as negotiating and settling material damage total loss claims, and exceeding customer service goals. Ensuring compliance with all Department of Insurance guidelines.
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