Tami Knight

**** * **** *

West Haven, UT *****

Cell: 801-***-****

adxzqe@r.postjobfree.com

Broad Experience, Proactive Planning, Enthusiastic Learner, Self-Motivated

Highlights of Qualifications

SME Professional Development

SME Conflict Resolution & Negotiation

Expert Team Dynamics & Integration

Expert Interpersonal Communication

Objective, Driven, & Self Motivated

Skilled in HR Processes

Proficient with MS Office

Focus on Workplace Synergy

Skilled in Building Business Relationships

Dedicated to Excellence

Employment Experience

Growth and Excellence Team Member September 2022

Obtained a promotion to the Growth and Excellence Team which is SRS front lines to help equip the business to be effective with training and education for both SRS Distribution and Heritage Family of Companies.

Responsible for assisting Acquisitions/Greenfields with policy & procedure implementation, change management, and to assist with the overall transition.

Works with the branches, on-site/in-person, to assist with training for all Acquisitions and Greenfields as well as training new branch leaders as needed. Partner with G.E.T. team members to ensure consistent delivery of policy and procedures to our branch leadership

Provide functional support to leaders during acquisition process and/or greenfield openings

Responsible for developing and distributing change management and training material

Generate training materials as applicable to aid in a smoother onboarding process

Analyze and recommend effectiveness and future best practices.

Ongoing HR support and assisted in training new employees on Workday

SRS Utah Branches Sales Team Assistant November 2021 Assist Branch Manager with daily needs of inside team, ensure office is organized, assist team members with misc. needs, and ensure excellent customer service within the branch. Conduct random auditing of processes, tickets, deliveries, safety pictures, and anything BM asks to be reviewed.

Educate sales staff how to build effective business relationships, networking, sales strategies, setting and reaching goals, provide continuous coaching in skill development

Demonstrate reporting tools to track progress, perform statistical analysis, and projections

Train inside and outside sales staff to provide world-class answers to customer questions/concerns

Investigates and finds acceptable solutions to customer problems

Assist sales personnel writing purchase orders, take offs, performing site visits

Onboarding and set new employees up with training along with Workday instructions

SRS Train the Trainer (Concurrent as Needed)

May 2021

Support New SRS Acquisitions along with Heritage Acquisitions as needed

Train the new branch team members on Agility program

Assist in the learning of new required reports and procedures

Introduce them to SRS or Heritage Policies and Culture

Show empathy for the fast-paced learning and encouragement that they will catch on

Be present, approachable, and willing to assist them with anything needed

Ogden Roofers Supply Assistant Branch Manager

February 2020

Assist the Branch Manager in the efficient operation of a Branch, and to fulfill the Corporate Missions of providing quality products and high levels of service while continuing to grow the business profitably. Continued responsibilities listed in role at Roofers Supply. Worked with team members on safety, trainings, and mentoring when possible.

Ensure that branch profitability is maximized and at or above budgeted levels by operating the branch in an efficient manner, by ensuring that customer service is met at all levels and by ensuring that sales and selling margin are at or above budgeted objectives

Following and, when necessary, devising and implementing effective procedures for daily operations consistent with Company guidelines

Provide mentoring and training to new staff; develop and maintain strong ethical, safety, and professional standards

Maintaining adequate staffing to meet Company and customer needs in the most efficient and economical manner

Ensuring proper training for all staff in branch operations, customer service, and safety

Cultivate strong team spirit organizing lunches, recognitions, and team building

Ogden Roofers Supply Customer Service/Accounts Receivable & Sales Team Support

June 2015

Develop strong business relationships with existing and potential customers exercising responsiveness, professionalism. Assist with pricing, correcting, and ensuring all accounts were updated as needed. Account specialist added to personal job description in 2017.

Manage customer accounts, effective billing, process payments, and open new job accounts

Assists the outside sales representatives in the development of new key accounts

Resolve problems or other issues as an intermediary between operations and sales team to ensure that needs are communicated, and that customer needs are being met

Assist manager in determining supplies and resource needs while developing strategies to maintain branch at maximum efficiency and profitability

Develops and maintains relationships with branch customers to ensure their continued satisfaction

Assist those whose accounts are delinquent to devise strategies to come to currency

As a member of the AR team assist with all branch audits to ensure that company policies were being followed, records were correct, and assisted with educating the “why” of processes

Assisted HR in Onboarding new employees and ensuring they were informed of policies and procedures along with OSHA regulations.

Pepsi Co-Admiral Beverage Company

Sept 2012-May 2015

Sales Accounts Manager

Managed commercial sales accounts department for major soft-drink distribution. Directed team of ten Account Specialists. Oversaw customer service division and trained team in effective strategies to reach excellent customer service scores.

Directed product commercial sales accounting/distribution within 8500 sq. mile region

Established dep budget, staffing requirements, equipment inventory, and forecasts

Counseled marketing and sales executives to formulate region market share growth plan

Developed quarterly sales goals with sales team director to meet corporate directives

Trained and supersized customer service team; personally resolved elevated problems

Monitored, analyzed, and reported sales trends to Sales VP; managed product inventory reconciliation, tracked and reported damaged product and product returns

Oversaw delivery reports, audited manifests, reviewed documentation, resolved discrepancies and driver conflicts and disputes

Reviewed accounting reports for customer status, payments, reconciliation; ensured that cash and credit payments were processed in accordance with state and federal law

IDEAL COUNSELING

Dec 2007 – Sep 2012

Clinical Director

Operated counseling center to provide needed services to children in foster care and their parents. Developed treatment plans for clients. Established training programs for parents, adolescents, and children. Organized and oversaw youth group programs.

Managed leasing contracts, event organizing, financial accounts, and staff scheduling

Supervised clinicians, sub-contractors, and support staff to maximize efficiency

Produced advertising -- web page development, print ads, community flyers, and events

Performed all human resource responsibilities, and requisite documentation

Reviewed applicable state regulations; conducted staff training to maintain compliance

Taught community education classes in addiction, domestic violence, bullying, and other social issues

Counseled individuals and families in communication, conflict resolution, group dynamics, reconciliation, introspection, extrospection, compromise, and other social skills

Developed and executed treatment plans for client mental and emotional pathology

Promoted client self-introspection, goal setting, selfcare, and mental/emotional healing

Provided clinical treatment for high-risk clients experiencing psychological or emotional trauma

Education

University of Phoenix

Master of Science - Counseling

Salt Lake City, UT

Dec 2009

Weber State University

Ogden, UT

Bachelor of Science – Family Studies

Business Management Emphasis

Dec 2002

Training and Certifications

SRS Train the Trainer

Certified in Conflict Resolution

NACU Credit Certification

Trained in multiple Counseling Techniques

Certified to teach Interpersonal Skills course

SRS HR Certification Course Training

Certified to teach Dave Ramsey program

B.O.L.T training completed

Skills

Business Development

Team Building

Building Professional Relations

Customer Service

Team/Organization Leadership

Project Management

Scheduling/Organization

Professional Development

Corporate Training/Education

Mentorship

Business Networking

Personnel Management

Conflict Resolution

HR Procedures

Interpersonal Communication

Problem Solving

Mental Health Counseling

Inventory Management

Accounts Receivable

Business Computing

Workflow Adaptability

Internal Auditing

Business Acquisition and Integration

Memberships

National Women in Roofing

Ogden Nature Center (past board member)

Ogden Women’s Chamber of Commerce

Utah Credit Association Member

Business Networking International

Christmas Box House Sponsor Membership

Prevent Child Abuse Utah Support Membership

Honors/Awards

SRS Educational Recognition 2022

NACU Nominated in 2020 for Board Director for 2021

Roofers Supply 2019 First Quarter Employee of Excellence

Prevent Child Abuse Utah Volunteer of the Year 2016

Pepsi-Co Manager of the year 2014

Awarded top ten Counseling Centers for Family preservation in 2010

University of Phoenix Masters Honors Society 2009

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