Power Automate Call Center
Resume:
DOROTHY VERSPEEK
OBJECTIVE
SharePoint/O365 Developer/Architect
EXPERIENCE
**** – 2023 Medpace Madisonville, OH
Platform Engineer-SharePoint Online/Power Platform/Nintex
Create and Support SharePoint Applications – O365
PowerApps
Power Automate
Nintex Forms
Nintex Workflows
Modern forms and pages.
SharePoint Designer (forms and workflows)
Azure Applications
CSS, JavaScript, jQuery, HTML5, JSON, PowerShell and most Web languages.
M365 including Teams and SharePoint Online & just about everything in the waffle top left SharePoint site.
Create site collections, sub-sites, site templates, web parts, content types, lists and libraries. PowerShell and the Power Platform, PowerApps and Power Automate & Nintex.
Communicate with the business daily to resolve issues and to visit opportunities that could benefit the business with Microsoft’s Online applications.
Break, fix issues, SharePoint/M365 Applications, Workflows and Forms and administration in the cloud administrative portal (M365).
Consult with vendors concerning solutions that may enhance a business need.
2015 - 2021 Cintas Mason, OH
Software Engineer – SharePoint/O365
Create and Support SharePoint Applications – O365
InfoPath
Nintex Forms
Nintex Workflows
Modern forms and pages.
SharePoint Designer (forms and workflows)
Azure Applications
CSS, JavaScript, jQuery, HTML5, JSON, most Web languages.
CDS & Blobs
PowerApps, Power Automate & PowerBi
Office 365
Global Administrator – E3/E5 License
Yammer
SharePoint
PowerBI
PowerApps
Power Automate
SharePoint
Skype for Business
One Drive
Microsoft Teams
Azure AD - Exchange – Hybrid
Teams
SPO Groups
PowerShell/Microsoft Graph
Office 365
Security and Compliance
Gather and Review Requirements
Worked with Microsoft and Team to develop Governance for O365
Set timelines and deadlines. Agile and Scrum
Create site collections, sub-sites, site templates, web parts, content types, lists and libraries. Using OTB, SP designer, Visual Studio, and PowerShell and the Power Platform, PowerApps and Power Automate.
Communicate with Partners/Users on a daily basis to resolve issues and to visit opportunities that could benefit the business with O365.
Break, fix issues, SharePoint/O365 Applications, Workflows and Forms and administration in the cloud administrative portal (O365), using Microsoft ticketing for complicated issues requiring their support.
Consult vendors on solutions for SharePoint enhancements or concerns, to determine fit for the business.
Support custom Intranet Page, including masterpage.
Use C#, CSOM, JavaScript,, JSON and other web languages when a little more than OTB is needed
Use API’s & Microsoft Graph to connect to other data sources.
Work with the team to resolve complex issues.
Research, Investigate, Innovative technology that could potentially provide value to the business.
2008 - 2015 CBTS Cincinnati, OH
Application Analyst SharePoint Developer/Administrator
Create and support SharePoint Applications.
SharePoint Versions 2003, 2007 Foundation, 2010, 2013 Enterprise, 2013 Office 365 with SharePoint.
InfoPath Forms, 2010, 2013.
SharePoint Designer 2007, 2013
Development OOTB & Visual Studio.
Create and administer site collections, using Central Administration.
Create PowerPivot BI solutions.
Work with Metadata and Scopes to improve search.
Troubleshoot and help with SharePoint concerns, including lists, libraries and web part design.
Administer 2010, 2013 Enterprise Farms, as well as a 2013 Office 365 SharePoint Sites.
Create and review requirements for projects involving the SharePoint platform.
Methods, Procedures & Training
Methods & Process for Customer Service Operations and Network Operations.
Developed SharePoint Knowledge Base for DSL (Internet) and Mobile Tier I, Tier II helpdesks and the Network Operations Center.
Transitioned mobile helpdesk to offshore sites (Philippines).
Create process and training documentation.
Train the trainer on new and updated documentation
Create and manipulate databases for reporting on various issues.
Use various types of development to create an eLearning environment such as Lectoria, SharePoint Designer, Adobe, Java and Microsoft.
2004–2008 Pomeroy Cincinnati, OH
Methods, Procedures & Applications Development
Developed SharePoint Team share Knowledge Base for the Cincinnati Bell Zoomtown Helpdesk.
Created process and Training Documentation.
Created database’s for reporting on various issues.
Trained agents on new and existing products.
2001–2003 ADEX International Cincinnati, OH
Visual FoxPro Programmer
Created programs for Warehouse Inventory.
Interacted with employees to ensure that program was “user friendly”.
Supervised teams in computer hardware configuration.
1997–2001 AAA Auto club South Sarasota, FL
Supervisor of Call Center
Supervised agents in dispatch and trip ticket creations.
Reviewed employees for progress and recommended salary increases.
Addressed customer compliments and complaints.
Monitored service levels for call center.
EDUCATION
2007-2008 University of Cincinnati Cincinnati, OH
Information Technology’s
2009-2012 Baker College Bachelor’s Degree Flint, MI
Computer Science with minor in Project Management
2012 Xavier University – Certificate for Project Management
Cincinnati, OH
SKILLS
Project Management including Lean, Six Sigma and PMI. Languages & Software including JavaScript, XML, CSS, JSON, Microsoft Word, Excel, Access, Visio, Project, SharePoint Designer, InfoPath, Nintex Forms & Workflows, PowerApps and Power Automate, PowerShell, SharePoint on prem, O365 with SharePoint, MS Teams,and most applications related to O365, Web Applications & Microsoft Visual FoxPro. I've also had experience and/or studied VS .Net, SQL, MySQL, ASP, Linux, Exchange, Lotus Notes, Adobe Dreamweaver, Photoshop, Illustrator, Java, Netbeans, JavaScript, CSS, JQuery, C++, C#, SnagIt.
INTERESTS
Art, computers, photograph and design.
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