Post Job Free

Resume

Sign in

Customer Service Administrative Assistant

Location:
Nairobi, Nairobi County, Kenya
Posted:
June 29, 2023

Contact this candidate

Resume:

Julia Wairimu Mungai

Graphic Designer/Administrative Assistant/Personal Assistant

# +254-***-***-***

SUMMARY

adxzne@r.postjobfree.com

EDUCATION

Highly organized, resourceful and industrious employee who exceeds successfully in previous roles. Motivated professional with communication proficiency and extensive 8 years’ experience in Graphic design. Proactive Office Administrator with over 3 years of experience managing operations in fast-paced environments. A transformational leader who works seamlessly across different departments to coordinate information, resolve Graphic Design, administrative challenges and boost organizational efficiency.

EXPERIENCE

Graphic Designer

Diploma In Graphic Design

BURUBURU INSTITUTE OF FINE ARTS

C11/2009 – 11/2013

Certificate in Computer Graphic Design ZETECH UNIVERSITY

C 06/2009 – 09/2009

Certificate in Computer Graphic Design

ZETECH UNIVERSITY

C 01/2009 – 04/2009

Certificate in HIV testing and counselling

NAIROBI HIV HEALING & RESCUE CENTRE

C 01/2005 – 09/2005

Dinlas Pharma Epz Ltd

Key Contributions

C 12/2020 - ONGOING

SKILLS

-Design and redesigning packaging materials.

-Ensure final graphics and layouts are visually appealing and on-bran

-Conceptualizing visuals based on requirements.

-Develop illustrations, logos and other designs using software.

-Leveraging communication skills, interpersonal skills, problem-solving, and friendliness to render superior client support.

Administrative Assistant- Marketing

Cosmos Limited

Key Contributions

C 12/2016 - 12/2019

CERTIFICATION

-Offered stellar admin support to all other departments including filing official documents and reports, photocopying and scanning of documents.

-Proficiently scheduled and coordinated meetings, interviews, appointments, and travel for staffs.

-Prepared and submitted accurate and detailed monthly reports on financial and administrative operations.

-Maintained and updated office records as well as reconciled weekly financial records.

-Professionally oversaw the front office desk including managing phone calls and other office correspondence.

-Assisted in the design and implementation of new procedures to create and file records efficiently.

-Maintained detailed report of stock movement.

-Steering revenue generation efforts through upselling and advising clients on new and existing services tailored to their needs.

Sales Support/ Export Clerk

Cosmos Limited

C08/2014 – 11/2016

Key Contributions

-Understood clients’ requirements and showcased products appropriately with the aim of making a sale.

-Through listening to clients understood their needs and requirements thus was able to serve them better. Maintained a good relationship with existing clients and responded to sales inquiries from both new clients as well as existing clients.

-Cold calling of prospective clients to arrange meetings.

-Reducing customers’ complaints by 30% through escalated grievance resolution procedures.

-Facilitating smooth internal communications by timely receiving and responding to correspondence, making, and receiving phone calls.

Certification in MS Office

Certification in Design

Diploma in Graphic Design

LANGUAGES

English Fluent Kiswahili Fluent

STRENGTHS

Planning and Organization

Skillful in using strategy to coordinate administrative operations when handling multiple tasks and delivering quality outputs on time in fast-paced environments.

Computer Literacy Skills

Proficient in Microsoft Office suite - word, Outlook, PowerPoint, Excel and SharePoint as well as has a good working knowledge of data analytics tools.

Time Management Skills

Coordinates operations when handling multiple tasks by prioritizing assignments to deliver quality outputs within deadlines while working individually and as part of a team.

Strategic Thinking

Focuses on finding and developing unique opportunities to create value by enabling a provocative and creative environment within an organization.

Outstanding Verbal and Communication Skills

Detail-oriented and skillful communicator with the capacity to compile and share accurate information both in English and French. Demonstrates outstanding report writing and presentation skills.

.

Analytical, Decision-Making and Problem Solving Skills

Possesses strong analytical skills with the capacity to draw connection between client needs, expectations and deliverables. Quickly defuses situations and implements strategies by utilizing a deep evolving arsenal of strategic leadership experience.

TRAINING / COURSES

Certification in First aid attendance

Certification in MS Office

Health and Safety Committee Training

Quality assurance documentation and issuance

REFERENCES

Mr. Laxman Varsani

Marketing Managing Director

Cosmos Limited

Tel: +254-***-******

PASSION AND INTERESTS

Traveling Organizational

Mr. Collins Juma

Head of Regulatory Affairs

Tel: +254-***-******

Brainstorming Strategies and Ideas

Art

Mr. Julius Mwaura

Business Man

Tel: +254-***-******

Mr. Peter Ochieng’

Human Resources – Dinlas Pharma

Tel: Tel: +254-***-******

Community Services Reading

Filing

Front Office

Admin Support

Logistics Support

Document Management

Record-Keeping

Customer Service

Graphic design

Operations Management

Strategic Planning

Microsoft Office

i

Efficiency



Contact this candidate