Data Entry Front Desk
Resume:
Elizabeth Massengill
Kingston, TN *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Checkout procedure scheduling
Tennessee Urology Associates - Powell, TN
June 2022 to January 2023
Check out, scheduling appointments, scheduling local procedures, referrals, bank deposits, multi phone lines, collection of co pays and balances, data entry. Medical Front Desk Receptionist
Tennova - Knoxville, TN
September 2021 to January 2022
Check in and check out patients. Schedule appointments. Scanning medical paper mod into Athena system. Collect co-pays and balances.
Compliance Analyst
Wakefield & Associates - Knoxville, TN
March 2018 to September 2021
Analyzing consumer grievances to respond within different states compliance regulations, follow HIPAA laws, data entry, sending responses to the consumer within a certain time frame in regards to their complaint. I would also create and receive itemized statements to send to the consumer for services they had received. I became very familiar with CPT coding and ICD-10 codes. Some medical terminology I am familiar with. Basic computer skills and learn programs quickly. Experience in computer systems AS400 and Cyclone. Also performed 3rd party collection calls before moving to the compliance department. Manager
Cash Express - Rockwood, TN
February 2016 to February 2018
Managed loan office and delegated loans to clients. Handled cash deposits and pick ups. Scheduling, data entry and repo vehicles that were delinquent on title loans. Performed 1st party collections for delinquent loans. Basic computer skills.
CSR
Michael Dunn Center - Kingston, TN
August 2005 to May 2007
Worked in house with mentally challenged individuals. Helped with hygiene, med allocation and support. Front Desk Receptionist
Dr Marty Wallace - Harriman, TN
March 2001 to October 2003
Scheduled appointments, pulled and filed charts, collected co-pays, answered phones and assisted in lab when needed.I am also familiar with medical terminology and with CPT and DX coding. Basic computer skills.
Education
Licensure in Cosmetology
Tennessee College of Applied Technology-Harriman - Harriman, TN June 2007 to September 2009
High school diploma
Rockwood High School - Rockwood, TN
August 1992 to May 1996
Skills
• Hair styling
• Data entry
• Front desk
• Banking
• Auditing
• Administrative experience
• Medical office experience
• Customer service
• ICD-10
• Medical terminology
• Office manager experience
• Heavy lifting
• Leadership
• Medical receptionist
• Filing
• Athenahealth
• AS400
• HIPAA
• Insurance verification
• Computer skills
• Laboratory experience
• Computer operation
• CPT coding
• ICD-9
• EMR Systems
• Medical Scheduling
• Medical Coding
• Medical Billing
• Anatomy Knowledge
• Triage
• Allscripts (Less than 1 year)
• PRO EHR system (1 year)
• Phreesia system (1 year)
• Office experience
• Medical records
• Multi-line phone systems
• Organizational skills
• Computer literacy
• Clerical experience
• Phone etiquette
• Time management
• Appointment scheduling (10+ years)
• Referrals (2 years)
• Collections (6 years)
• Medical collection (3 years)
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