EMILY E. YOUNG

*** **** *** * ***** St.Paul, MN *5075

763-***-**** Cell adxzmx@r.postjobfree.com

PROFESSIONAL PROFILE

Highly motivated, with strong customer service and interpersonal skills 10+ years, looking to fill an office administrative/ customer service position. To be able to offer and display exemplary customer service to, and exceed company goals and standards. To grow with and become an asset to your company. EDUCATION

Associate of Science, Riverland Community College, Austin, MN May 2025 Business Management, GPA 3.0

Related Coursework: Keyboarding, Medical Assistant, Medical Terminology, Business Communication, Workplace Relations, Public Speaking

RELATED SKILLS

Excellent written and verbal skills. Excellent phone etiquette. Have been in various customer service positions most of my working career. Have ambition and drive to grow and succeed with a great company, always eager to learn and grow in not only the workplace but in my personal self as well. Striving to give the best service to the customer. WORK EXPERIENCE

Medication Aide, Customer Service, Patient Care, Transcription, Medication Management April 2022- June 2023

Meridian Behavioral Health- Twin Town Treatment

● Patient Care, pass Medication with the 5 rights.

● Put in orders for medications when low, or reach out to providers if needed for refills.

● Complete paperwork for all incoming patients, make sure all necessary documents are uploaded to patient file, medications are logged and properly stored. Patient welcomed and any making sure any medical needs will be addressed : Special diet forms, missing medications ordered, upcoming medical appts previously scheduled have transport, any other medical needs directed to NM.

● Make patient appointments and make sure they get on zoom in a timely manner, upload documents when appt is done. Or if offsite appt make sure transport is set.

● Use of excel, word, kareo, MD toolbox.

● Transcribe medications if needed, making sure new orders are entered in EMAR properly.

● Maintain boundaries with patients while providing therapeutic relations.

● Monitor and report any behavioral issues regarding new medication or mental health.

● Work side by side with providers to manage Medication.

● Work with clinical staff to ensure fluid care.

● Meeting with all departments in the mornings to discuss and strategize intakes and assessments.

● Make sure incoming calls are routed to proper departments.

● Help other departments as needed.

Customer Service, Front Desk, Sales, Dispatch May 2017 - Sept. 2018 Darrick Preferred Auto - Blooming Prairie, MN

● Provided fast and accurate quotes to customers in high volume

● Simultaneously managed phone lines, walk-in customers, email leads, and emergency situations

● Assisted in customer payments, invoicing, billing and sales

● Communicated with marketing professionals

● Managed and dispatched colleagues to provide timely service to customers Title Clerk Aug 2014 - April 2017

Motor Vehicle Registration - Austin, MN

● Provided exemplary customer service to the public

● Answered phone calls with strong and knowledgeable verbal communication

● Edited dealership paperwork and communicated with state and county services

● Allocated incoming messages to appropriate staff

● Organized work stations to ensure accessible daily functions Server Nov 2014 - Jan 2017

Windrift Lounge and Restaurant - Austin, MN

● Provided best customer service in timely, pleasant manor

● Take customer orders accurately

● Provide the best dining experience while in our care

● Organize and clean back of house

● Stock wait stations to ensure daily functions