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Customer Service Social Media

Location:
Syracuse, NY
Posted:
June 29, 2023

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Resume:

Despina K. Kouimanis

Email: adxzmp@r.postjobfree.com Cell: 716-***-**** Address: 6269 Crosswinds Ct. East Amherst, NY, 14051 PROFESSIONAL SKILLS

● Certified in Google Analytics, Microsoft Word, Excel, PowerPoint, Tableau, Microsoft Outlook, strong use of knowledge in Canva & Microsoft Teams, basic understanding of InDesign

● Exceptional customer service skills, detail oriented, thrive in a team environment, communication & interpersonal skills, problem-solving, ability to work independently, multi-task & prioritize work effectively, organizational talent, resourceful, ability to gather large amounts of data & convert it into meaningful analysis, digital marketing, social media management & over 3 years of social media experience EDUCATION

Saint Bonaventure University MAY 2022

● Franciscan Business School, Saint Bonaventure, NY

● Bachelor of Business Administration, Concentration in Management & Marketing SUMMER 2021

● Accepted into Oxford Study Abroad Program CANCELED DUE TO COVID -19 PROFESSIONAL EXPERIENCE

Marketing & Events Coordinator - Lippes Mathias LLP, Buffalo, NY JUNE 2022 - PRESENT

● Support law firms Marketing Team with events, including venue/vendor research, pre & post event logistics, summary reports, preparing onsite materials, food/beverage logistics, setting up conference rooms

● Analyze social media activity & provide insights/recommendations through social media platforms

● Develop invitation list, from existing databases & identify new potential invitees, track attendance, manage databases

● Prepare, organize seminars & events for attorney’s business development with potential clients

● Conduct basic market research within the law firm

● Work with graphic designer to create figures & graphs to support presentation content

● Design social posts by using templates to enhance social media posts

● Create & track budget spreadsheets for food spending, modify & upload job descriptions, type bios for new attorneys, publish photos & update firms website

● Organize social events such as weekly happy hours, parties, breakfast & lunches for over 90 people within the firm

● Create & post newsletters, use analytics daily to measure performance on social media & analyze success on marketing campaigns

Front End Customer Service - Wegmans Food Market, Williamsville, NY APRIL 2016 – AUGUST 2021

● Coordinated checkout process to ensure customer satisfaction, greeted customers while providing friendly, efficient customer service, helped manage new items that are scheduled to come in, resolved customer complaints & de- escalated situations

● Provided shopper marketing activation for Wegmans

● Advertised & marketed new products through the use of food demonstrations Kleinfeld Bridal - Internship, New York City, NY MAY 2020 - AUGUST 2020

● Out of 600 applicants, I was 1 of 21 chosen CANCELED DUE TO COVID -19

● Consultant & Sales

Jules Kae - Internship, Miami, Florida JUNE 2021 – OCTOBER 2021

● Collaborated with team to develop posts to increase engagement with followers, track engagement & gather feedback

● Managed the production of marketing materials, such as digital content & presentations

● Photographed products for website, data entry, inventory control, merchandising, returns processing & purchasing Despina K. Kouimanis

Email: adxzmp@r.postjobfree.com Cell: 716-***-**** Address: 6269 Crosswinds Ct. East Amherst, NY, 14051

● Created reports & other materials to communicate updates & changes to product

● Assisted in the development of new promotional products, while maintaining an understanding of online activity

● Helped with brand recognition & developed creative ideas on how to navigate campaigns CAMPUS ACTIVITIES / VOLUNTEER EXPERIENCE

Participant, Freshman Leadership Program SUMMER 2018 - SPRING 2019

● Awarded Distinction & EDGE Award

American Marketing Association FALL 2018 – SPRING 2021

● Participated in various charity & volunteer work at the Warming House (social services organization in Olean, NY)



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