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Customer Service

Location:
St. Louis, MO
Posted:
June 29, 2023

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Resume:

**** ***** ******

St Louis MO *****

314-***-****

adxzlw@r.postjobfree.com

GENNESSIA DASE

OBJECTIVE To obtain employment that will allow me to utilize my extensive customer service, office management skills, and Knowledge of both the health and life insurance industries.

SKILLS & ABILITIES Licensed Pharmacy Technician since 2014 Licensed Life Insurance Producer 2016

Medical Terminology

Microscope pipetting

Staining

Mammal ID

Mark and recapture

Software-Microsoft Office

EXPERIENCE EXPRESS SCRIPTS

June 2014 to present

Responsible for inbound and outbound calls to handle customer, physician and client inquiries regarding prescription coverage questions, placing orders, and converting prescriptions from retail pharmacies to mail order. Update demographic information, satisfy billing questions, general clinical questions, and general clerical duties.

ST LOUIS PUBLIC SCHOOLS

January 200 to May 2013

Responsible for leading all classroom activities in absence of the regular teacher.

Creation and implementation of lesson plans

Manage groups of up to 30 students

Experience teach all subjects and grades K-12 an special education UNTITED HEALTHCARE

February 2009 to 2010

Answered incoming provider calls regarding benefits and eligibility, billing and payment issue

Processed customer materials requests,

Physician assignments

Page 2

Authorization for treatments

Explanation of benefits

Evaluated previously denied claims to determine if they should be reconsidered

EDUCATION FLORISANT VALLEY COMMUNITY COLLEGE

Currently pursuing degree in Biotechnology

UNIVERSITY OF CENTRAL MISSOURI

Biology Major completed 118 credit hours

ALLIED MEDICAL COLLEGE

Health Information Management

Dean’s List 2003 and 2004

Valedictorian 2004

LEADERSHIP Member of Valor- Service Organization aiding Veterans Fall 2014

Member Alpha Kappa Alpha Sorority Fall 1996



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