**** ****** **** ** ***. D, Miamisburg, OH ***** ■ H: 937-***-**** ■ adxzll@r.postjobfree.com

Accomplished and energetic Escalation Supervisor with 17 years of experience and a solid history of achievement in both retail and online sales/services. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Customer Service, Quality Assurance, and Retail Management. Customer Service Inventory Management Quality Assurance Team Building, Sales and Merchandizing Organization.

Escalation Supervisor, 11/2015 to 06/2023

Maersk – West Chester, OH

Provide elite customer service for on-line inquiries within our E-Commerce network.

Manage the Quality Assurance process for entry level agents. Provide weekly coaching and performance feedback.

Successfully trained more than ten agents for future advancement opportunities.

Answered phone, email, and chats to assist customer with their order and product inquiries.

Key Holder/ Hourly Supervisor, 04/2014 to 11/2015

Dollar General – Miamisburg, OH

Provided customer service by greeting and assisting customers, and responding to all customer inquiries.

Directed and supervised employees engaged in sales, inventory-management, and reconciling cash.

Hired, trained, and evaluated employees.

Assigned employees to specific duties.

Conducted the weekly ordering process for inventory replenishment. Professional Summary

Skills

Experience

Bookkeeper/Category Manager, 05/2006 to 04/2014

Discount Drug Mart – Springboro, OH

Performed most job functions including: customer service, reconciling cash, inventory and category management, ordering, and merchandising. Trained new hires in these processes.

Trained in the ordering process for several categories. Conducted physical inventories and stock counts by department.

High School Diploma: Jun 2007

Springboro High School - Springboro, OH

Art Major

Web Page Design Technology

Honor Roll