JENNIFER L. ALLAN

***** ****** ***** **.

Louisville, KY 40229

925-***-****

Emails: adxzld@r.postjobfree.com

PROFESSIONAL GOAL:

To be hardworking and always transparent in all things, so that I can move up with the company and hopefully retire with the company as well. Always a Team Player. STRENGTHS:

● Able to work collaboratively with others, gather information, solicit feedback, and implement appropriate courses of action to ensure best outcomes.

● Highly skilled and reliable in providing assistance, with ability to follow instructions and work on a team.

● Exceptional ability to build and develop professional relationships and diversity training.

● Experienced working in a fast-paced setting, requiring excellent customer service and communication skills.

● Demonstrated ability operating in an environment, which required multitasking while working with frequent interruptions.

COMPUTER SKILLS:

Microsoft Windows, Word, Outlook,Salesforce, Mover Suite, Converge, Quotes to Go, Blue Zones, EMPLOYMENT:

May 2018 - Jul 2020 Lile International Companies Tigard, OR

● Schedule appointments for the Salespeople to go out to businesses or people's homes and provide on-site or virtual estimates as needed.

● create move packets for the estimators

● Administrative duties as needed within the company

● Help the vice president with additional tasks as needed

● answer approximately 50 calls on average

Jul 2020 - June 2023 · The Suddath Companies · Louisville, KY - Remote

● Coordinate with Operations and Move Coordinator to ensure shipments are assigned to a van.

● Interact with Team Lead and Operations when load date is approaching if unassigned. Communicate with drivers on special needs/ expectations.

● Monitor van assignments.

● Obtain load and delivery ETA's from Van Operators and advise Move Coordinator.

● tracking and monitoring deliveries, obtain actual weight tickets for both storage and regular orders from the Van Operators.

● Back up for the Move Coordinator as needed.

June 2014-Dec 2017 Wells Fargo- Beaverton, OR

Phone Banker - Credit Card Services

● Activate new credit cards for new cardholders

● First line of communication for customer calls, existing and new customers

● Educate cardholders in the appropriate use of their credit card and benefits

● Answer approximately 120 calls per day

● Resolve customer issues and concerns.

● Verify cardholders identity to ensure that it matches the information provided to us to prevent fraud in the future

January 2011-May 2013 Two Men and a Truck, Livermore, CA Customer Service Representative- Dispatcher

● Create daily driver manifests

● Work with a variety of cultures from diverse socioeconomic backgrounds

● Provide moving quotes for business and residential moves

● Schedule/reschedule/cancel appointments for services, according to scripts and guidelines

● In person customer support

● Collect past due balances as appropriate

● Calculate and process final billing statement

● Processed credit cards, misapplied payments, checks and stop payments May 2008-January 2011 Home Delivery Logistics, Livermore, CA Customer Service Representative- Dispatcher

● Create daily driver manifests

● Calculate and process final billing statement

● Processed credit cards and check/cash payments

● Provided telephone reception and appointed services for customers in accordance with regional policies and procedures

EDUCATION AND CREDENTIALS

General Education, 2004 Received Associates Degree - Las Positas College - Livermore, CA References upon request