Customer Service General Manager
Resume:
Priyana G. Sookdeo
South Richmond Hill, NY 11419
adxzkk@r.postjobfree.com
EXPERIENCE
Evening Teen Center, Hollis— Intern
Nov 2016 - May 2020
●Completed clerical tasks such as filing, copying and distributing mail.
●Worked closely with Education purposes to reorganize standard supplies and increase productivity.
●Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to faculty.
●Maintained functional office equipment with excellent troubleshooting and maintenance abilities.
Bowl 360 Inc. - Waitress/ Front Desk/ Bartender/ Shift Manager/ General Manager
Feb 2020 - Jan 2021 (Waitress)
Jan 2021 - April 2021 (Front Desk)
April 2021 - May 2021 (Bartender)
May 2021 - July 2021 (Shift Manager)
July 2021 - December 2022 (General Manager)
December 2022 - March 2023 (Assistant)
●Excellent attendance, no call outs, always on time
●Comprehensive with staff and understanding skills
●Bussed and reset 10 tables per shift, working efficiently to keep the dining room and work areas clean.
●Memory of drink recipes and measurements
●Mixology and preparation of drinks
●Flexibility, communication with customers to keep them occupied, efficiency, consistency, stamina, cash management, and composure during bartending to help fellow bartenders or staff if needed.
●Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
●Used cash registers and credit card machines to cash out customers, handling average sales of $200-300 per table.
●Prepared beverages and filled food orders for customers.
●Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
●Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
●Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
●Carried out complete opening, closing and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
●Kept server areas clean and stocked during service hours to increase efficiency while working tables.
●Manage food and beverage orders to keep the business stocked and always on top of low running items.
●Excellent communication with customers.
●Ensure business of cleanliness, service, communication and great customer service.
●Excellent documentation work using Excel & MicroSoft
●Handling cash for day total sales and audit reports of sales
●Auditing system reports and recording the point of sale, historical reports for total
●Running operations for multiple locations in New York & Florida
●Hiring and replacing areas of operations that lack help
●Working with one group at a time to ensure the expectations needed to meet the requirements needed for all positions
●Scheduling and developing where the stronger teams are to structure a better outcome for business
●Handling payroll for all locations in New York & Florida
EDUCATION
John Adams High School, Ozone Park — High School Diploma
September 2018 - June 2020
●Graduated with 3.4 GPA
●Coursework in English, Science, and Health
●Great typing skills
●Excellent attendance
PROFESSIONAL SUMMARY
Dedicated Waitress, Customer Service, Bartender, Shift Manager, and General Manager. Well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate dining and services. Successful at building relationships with customers to increase loyalty and repeat business.
Talented food service professional bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards.Talented B+ student with an industrious and systematic approach to learning information. An open and clear worker with disciplined execution and methodical nature. A high-energy student currently finalizing a High School diploma in Queens Business Institution and prepared to contribute abilities to act in the business role while further developing acquired skills and gaining real-world experience. Highly organized, responsible and well-versed in pursuing a position for Nursing, much accomplished in education skills. Positively impacted with top-notch communication and critical thinking skills.
SKILLS
Outstanding communication skills
Team collaboration
Documentation and reporting
Active listening skills
Ability to remain organized
Great critical thinking skills
Experience with special-needs students
Student motivation
Outstanding social skills
Creative imagination stimulation
Effective time management
Creative learning strategies
Teaching/tutoring
Critical Thinking
Cash handling
Accurate money handling
Up selling techniques
Efficient customer service
Certifications
●Food Handling Certificate (New York)
●Safe Serve Food License (Florida)
●E-Tips Certification (On-Premise 3.0)
●BPAA (Anti-Harassment)
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