Medical Center Quality Management

*

RAZIA SULTANA PharmD

Florida Licensed Pharmacist

SANFORD, FLORIDA, USA - +1-689-**-*****

*************@*****.***

OVERVIEW

Over 11 years of experience as Quality Management Director of Specialized Medical Center providing overall leadership and direction for the implementation of the Medical Center’s Quality Management Plan and Programs in accordance with the Mission and Strategic Goals and Objectives of the Medical Center and local and international laws and regulations and accreditation standards; with a thorough understanding of local and international regulatory accrediting bodies - Accreditation Canada Qmentum International Standards, Joint Commission International Standards, International Organization for Standardization, Saudi Central Board of Accreditation for Healthcare Institutions, and expertise in process improvement, tracer methodology, risk assessment, quality tools and techniques, and statistical methodologies. In general, it includes providing a planned, systematic, organization-wide approach in identifying, designing, measuring, prioritizing, and monitoring all quality management activities, including new processes and services, with its scope of work on education, training, hands-on facilitation, participation and leadership, and development of human resources in performance improvement for the entire Medical Center.

Over 29 years of experience as a Professional Pharmacist, in the entire Medication Management process

– drug procurement, storage, prescribing, preparation, dispensing, administration, monitoring and evaluation – and Safe Medication Practices.

Over 14 years of thorough knowledge, clinical skills, and managerial capabilities in directing a team of pharmacists and allied health professionals in the provision of quality and safe pharmaceutical scope of services, as well as the efficient operation of the pharmaceutical services, an expert in establishing standards of quality, productivity and performance in accordance with the mission and strategic goals and objectives, policies and procedures, and requirements of local and international regulatory accrediting bodies.

Now looking forward to a challenging administrative and/or consultancy position, one which will make the best use of my existing knowledge, skills, experience, and further my personal and professional growth and development.

PERSONAL PROFILE

I currently reside in Orlando, Florida. I have lived in Saudi Arabia for the past 27 years. My hobbies include reading, writing, volunteering, travelling, painting, calligraphy, poetry, cooking, swimming, and jogging. I am always striving to acquire new knowledge and skills. I perform well under pressure and am very adaptive to new environments and situations.

Nationality: American.

LICENSE DETAILS

State of Florida, Department of Health, Division of Medical Quality Assurance

License number PS 64650

Aug 2022

North American Pharmacist Licensure Examination (NAPLEX) Completed National Association of Boards of Pharmacy (NABP)

Jul 2022

Multistate Pharmacy Jurisprudence Examination (MPJE) Completed National Association of Boards of Pharmacy (NABP)

Aug 2022

2

EDUCATION

Professional Postgraduate Diploma in Total Quality Management for Healthcare Reform

School of Business, The American University – Cairo. 2016 – 2017

PharmD Doctor of Pharmacy

University of Punjab – Lahore Pakistan.

2010 – 2012

B. Pharm – Bachelor of Pharmacy

University of Punjab – Lahore Pakistan. Gold and Silver Medal in all years. 1985 – 1989

B. Sc. Bachelor of Science – Botany, Zoology, Chemistry Lahore College for Women, University of Punjab – Lahore Pakistan. 1982 – 1984

CERTIFICATIONS

Certified Professional

in Healthcare Quality

Dec 2015 +

Sep 2017

CBAHI Surveyors

Learning Program

(SLP)

Feb 2015 +

Mar 2017

Certified Patient

Safety Officer

Jul 2009

Lean Six Sigma

Black Belt (LSSBB)

Mar 2014

Lean Six Sigma

Master Black Belt

(LSSMBB)

May 2014

Qmentum

Accreditation

Program

2015

Supply Chain

Management

Module

Feb 2017

Basic Life Support

for Healthcare

Providers Course

Jan 2021

(Most Recent)

Foreign Pharmacy

Graduate

Examination

Committee (FPGEC)

Certification

Dec 2018

General Chapter

800 Hazardous

Drugs—Handling

in Healthcare

Settings

Sep 2020

General Chapter 797

Pharmaceutical

Compounding —

Sterile Preparations

Sep 2020

USP General

Chapter 795

Pharmaceutical

Compounding —

Nonsterile

Preparations

Oct 2020

Antimicrobial

Stewardship

Certificate

Oct 2020

Power-Pak

Medication

Therapy

Management

Jan 2021

Pharmacy-Based

Immunization

Delivery

Jan 2021

PROFESSIONAL REGISTRATION

Pharmacist Intern

License (Florida

Board of Pharmacy)

Jan 2021

Saudi Council for

Healthcare

Specialties

06-R-9512

Aug 2006

3

Punjab Pharmacy

Council

Registration

0011074-A/91

Oct 1989

PROFESSIONAL MEMBERSHIPS

American College of

Clinical Pharmacy

(ACCP)

Since May

2018

American Institute

of Healthcare

Quality (AIHQ)

Since Apr 2017

American Society of

Health System

Pharmacists (ASHP)

Since May

2016

National

Association for

Healthcare Quality

Since Dec 2015

Pakistan Pharmacist

Association

Since May

2013

Global Clinical

Pharmacy

Academy

Since 2012

LANGUAGE SKILLS

English – Fluent Urdu – Fluent Arabic – Functional EXPERIENCE

Position: Clinical Staff Pharmacist at Advent Health, Florida, USA Sep 2022 –

today

Oversee appropriate utilization of medication automation, technology, and computer system.

Manage proper and complete patient profile record

Perform critical medication order scrutiny, drug profile review, and patient monitoring to identify, prevent, or mitigate medication related problems.

Medication order verification and entry and communicating with medical staff to resolve medication order discrepancies.

Providing patient centered care services.

Facilitating medication safety practices.

Providing clinical Pharmacy Services.

Supporting practice in decentralize areas.

Assuring continuity of care between shifts.

Supporting Pharmacy operation areas.

Position: Pharmacy Intern at Advent Health, Florida, USA (Multiple Branches) Altamonte

Springs

Oct 2021 –

Aug 2022

East Orlando

May 2021 –

Oct 2021

Medication Reconciliation on Admission.

Pyxis Stock replacement

Narcotic Vault handling

Unit dose dispensing

Receiving medication stock from CFP

Kit Check

A-Station restocking

Inventory cycle count

Medication errors compiling, analyzing and trending.

Patient Education

Sterile Compounding

IV and Chemo Admixture

Controlled Substance Handling

Continuous Quality Improvement

Patient Medical Record Review

Patient Medication Order Review

Clinical Consult Review

Medication Management Standards Implementation Assistance 4

Position: Chief Quality Management Officer at Specialized Medical Center, Riyadh, KSA Dec 2009 –

Mar 2021

(~12 Years)

Leads and directs all quality management functions and activities of the Medical Center - strategic planning, quality improvement, integrated risk management, quality improvement, utilization management, ethics, organizational and patient safety.

Develops strategic plans and policies for improved quality of service throughout the Medical Center and works with senior management to ensure compliance with local and international regulatory agencies.

Coordinates and integrates Quality Improvement, Patient Safety, Infection Prevention and Control, Environmental Health and Safety plans, other Medical Center's plans and processes for individual services/departments.

Identifies variations in evidence-based medical practice and sub-standard performance and recommended opportunities for improvement.

Designs quality and patient safety activities.

Facilitates teamwork and implements project/program plans to elevate the Medical Center's Core Measures/Key Performance Measures.

Position: Chief Pharmacist, Pharmacy Services at Specialized Medical Center, Riyadh, KSA Nov 2007 –

Aug 2020

(~14 Years)

Responsible for the efficient operation of the Medical Center pharmacy scope of service.

Develops and maintains pharmacy services in accordance with local and international regulations, accepted standards, professional practices and Medical Center policies and procedures.

Creates and maintains job descriptions and completes annual performance reviews on all employees in a timely manner.

Assists administration with the annual budget and submits capital expenditures requests per policy.

Reviews and revises the Policy and Procedure manual annually.

Develops and implements department Quality Management Plan - Strategic Plan, Integrated Risk Management, Quality Improvement, Organizational and Patient Safety, Ethics, Accreditation.

Position: Chief Pharmacist at Kingdom Hospital, Riyadh, KSA Sep 2004 – Jun 2007

(3 Years)

Managed pharmacy department as the Chief Pharmacist. Position: Clinical Pharmacist (NICU) at King Fahad Medical City, Riyadh, KSA Sep 2003 – Sep

2004

(1 Year)

Pharmaceutical care to neonatal and pediatric patients, drug distribution support, clinical intervention, investigational drug studies, research, teaching and pharmacy representation on pediatric committees.

Provided comprehensive pharmaceutical care to neonatal and pediatric patients: o Participated in daily patient care rounds.

o Discussed medication order clarifications with the prescriber, documented any changes in patient and pharmacy records, and inform others of medication order changes.

o Monitored drug therapy to evaluate the appropriateness of use, dose, dosage form, regimen, route, therapeutic duplication, and drug interactions. Position: Deputy Chief Pharmacist at Kingdom Hospital, Riyadh, KSA May 2000 –

May 2003

(3 Year)

Deputized the Chief Pharmacist in the overall responsibility for the management and development of pharmacy services:

Assisted the Chief Pharmacist in performing and maintaining an efficient staff appraisal process and submit to hospital administration when required. Position: Pharmacist at Armed Forces Hospital, Riyadh, KSA Dec 1993 – Jan 2000

(7 Years)

5

Position: Assistant Pharmaceutical Chemist at Fatima Jinnah Medical College, Lahore, Pakistan 1992 – 1992

(3 months)

Responsible for providing short lectures on Pharmacology topics to the third-year medical students and Technicians.

Assisting students in Pharmacology lab during their practical.

Assisting Pharmacology Professor in grading the students. Teaching/Training/Research:

Delivered lectures on Pharmacology topics to 3rd year college students.

Served as a demonstrator in Pharmacology laboratory Continuing Professional Development (CPD):

Maintained Pharmacy Council registration by attending medical conferences and meetings.

Participated in mandatory courses and CPD programs and maintain a training record as outlined by Pharmacy Services Education and Training Program Position: Hospital Pharmacist at Sir Ganga Ram Hospital, Lahore, Pakistan 1988 – 1989

(3 Months)

Clerkship:

Dispensed, prepared, labeled and issued drugs according to pharmacy SOPs.

Provided standard instructions to patients upon issuing their medications and referred to pharmacist in charge if additional information is required.

Performed and assisted in pre-packing of drugs when required

Restocked drugs in pharmacy, wards and units and informed pharmacist in charge of unavailability of drugs.

LECTURES/SPEAKING ENGAGEMENTS

Speaker: 1st International Pharmacy Conference

Topic: New vision in Pharmacy Practice German

Hospital, Riyadh, KSA

Sep

2007

Speaker: Medication Safety in Kingdom of Saudi

Arabia

Topic: Errors in Medication Use Process

Four Season Hotel, Kingdom Center, Riyadh, KSA

Mar

2011

Speaker: Partnering for a Healthcare Population

and Safer Care

Topic: Reducing the improper use of

unacceptable Abbreviation, Acronyms, Symbols,

Definitions, and Dose Expression Through

Implementing Electronic Health Record

Doha, Qatar

Apr

2013

Speaker: 9th International Congress on Quality in

Healthcare, Accreditation and Patient Safety

Topic: Outcome of Organizational Practices on

Patient Safety in Healthcare Organizations

Antalya, Turkey

May

2015

Speaker: 2015 Quality Day Forum

Topic: Hospitals Sharing Experiences: Best

Improvement Initiatives to Overcome

Communication-Related Sentinel Events

King Salman Auditorium, King Faisal Specialist

Hospital & Research Centre, Riyadh, KSA

Oct

2015

Speaker: Lean Six Sigma Yellow Belt Training

King Salman Auditorium, Specialized Medical

Center, Riyadh, KSA

Nov

2015

Speaker: Global Pharmaceutical and Medical

Research Conference (GPMRC) 2017

Topic: Incidence of adverse drug events in public

and private hospitals in Riyadh, Saudi Arabia: the

(ADESA) prospective cohort study.

Sheraton Dubai Creek Hotel, Dubai, UAE

Apr

2017

Speaker: Quality Management and Patient Safety

Training 2017

Specialized Medical Center, Riyadh, KSA

Sep

2017

Speaker: 1st Central Sterilized Service

Department Training Course

Topic: Patient Safety in CSSD

Specialized Medical Center, Riyadh, KSA

Mar

2019

Speaker: 2nd Infection Prevention and Control

Symposium

Specialized Medical Center, Riyadh, KSA

Aug

2019

PRECEPTORSHIP EXPERIENCE (2009 – 2021)

Kind Saud University, Riyadh Saudi Arabia

Title: Clinical Preceptor - Pharmacy Undergraduate students

Faisal University, Riyadh Saudi Arabia

Title: Senior Adjunct Lecturer - Pharmacy Undergraduate students

Princess Noura University, Riyadh Saudi Arabia Riyadh College of Pharmacy 6

Title: Clinical Preceptor - Pharmacy Undergraduate students

Title: Preceptor for Pharmacy Undergraduate

College of Pharmacy, Almaarefa University

Title: Clinical Preceptor - Pharmacy Undergraduate students

PUBLICATION

Incidence of adverse drug events in public and private hospitals in Riyadh, Saudi Arabia: the (ADESA) prospective cohort study - National Center for Biotechnology Information (NCBI) British Medical Journal. References – Available upon Request

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