NATHAN GADSDEN

***** ******** **** *****, *****, MD 20720 202-***-**** adxzjt@r.postjobfree.com

Detail-oriented, results-driven professional who is highly skilled at relationship building, engagement, customer service, co-active coaching, facilitating and adept at assessing needs, generating options, and implementing solutions by using business analysis tools. Customer Relations

Client Engagement

Coaching

Facilitation

Relationship Management

Process Improvement

Creativity

Empathy

Problem-solving

Program Analyst, 04/2019 - Current

US Census Bureau

Analyze workforce and organizational data, identify gaps, develop recommended strategies for improving processes, and assist with devising action plans

Conduct research and gather data to assess organizational climates and develop recommendations for improvement

(e.g., exit interviews, stay interviews)

Prepare professional reports, trend analysis and briefs that will be presented to various sized groups and levels of leadership

(e.g., Microsoft Forms, Qualtrics)

Execute strong written and oral communication skills with internal and external stakeholders Facilitate group collaborations and meetings (e.g., focus groups, team building, strategic planning) for internal and external stakeholders

Apply organization development methodologies to conduct and manage projects or other tasks as assigned to support organizational and workforce management goals Develop and revise processes to accomplish project goals and objectives PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

(e.g., business analyst)

Analyze and evaluate major program goals and objectives Identifies/incorporates best practices and lessons learned into program plans Provides a broad range of consultative services to all levels of employees regarding employee engagement and organizational development consulting

Facilitates communication among employees and management May guide managers and employees on problem solving

(e.g., executive coaching)

Diagnose potential organizational problem areas

Consult with management to identify specific work situations requiring employees to better understand changes in policies, procedures, regulations, and technologies Implement organizational effectiveness interventions Manage, engage, and communicate with internal/external stakeholders on program requirements, agendas, and inquiries.

Client Engagement Specialist, 09/2018 - Current

MTH Electric Trains, 7020 Columbia Gateway Dr

Consult with clients to understand objectives and provide strategic recommendations Champions innovation, change, and diversity by embracing and generating better and innovative ways to improve individual and business performance aligned to a shared purpose Regular interaction with various levels of management, both internally and externally, providing effective communications with staff level up through senior leadership Provide guidance to departments and customers, as needed Gather information, identify, and analyze issues, and develop recommendations to resolve substantive problems of effectiveness and efficiency of work operations Analyze current processes and procedures to assess and, subsequently, refine the productivity, effectiveness, and efficiency of operations

Applies analytical and evaluative techniques to identify, consider, and resolve issues or problems of a procedural or factual nature

Apply analytical and evaluative methods and techniques in developing of new procedures and approaches to identify and resolve significant issues and problems of a unique nature Effective communication skills to make recommendations to management Counsels and advises managers on methods and procedures, management reports, and control techniques. Contract Specialist, 01/2017 - 11/2017

Tribalco

Evaluated requirements for hardware or software in support of US government client contracts Solicited suppliers via RFP, RFQ, and oral requests and receive and evaluate proposals, quotations, and bids for required products

Provided procurement support to provide Bill of Material pricing support to client proposal efforts by aiding in source selection and obtaining vendor quotes Prepared purchase orders and changes for required products Maintained procurement documentation in compliance with all federal regulations governing records retention

Assisted employees in comprehending and adhering to established policies and procedures while providing excellent customer service

Maintained communications with suppliers during course of procurement Created and tracked purchase orders for equipment only awards and credit card purchases Provided support to project managers for international shipments Updated customers with order status and confirming acceptance upon completion Reviewed and approved vendor invoices and submitting request for customer invoicing Experience with Cost Point and MS Word, Excel, Salesforce, and SharePoint. Commercial Samples Order Manager, 04/2015 - 10/2017 Architectural Ceramics

Managed orders in a timely and accurate manner adhering to estimated order completion dates Acted as a liaison with other departments including sales, warehouse and accounting to establish and update efficient order management and fulfillment processes Acting supply chain manager responsible for the oversight of materials, information, and finances as they move in a process from supplier to manufacturer to wholesaler to retailer to consumer Responsible for all inventory stock cost and invoicing Handled difficult customer situations independently and foresees potential issues Responsible for following up with purchase orders, ETA's and making sure orders are on track to make their estimated completion date while keeping customers informed of any backorders /or problems that may arise

Created purchase orders sent to vendors requesting commercial samples for all outside salespersons Assisted accounting department with invoicing all commercial orders once they are complete Experience with using MAS 200 system, Salesforce, and MS Office Suite. Buyer II/Warehouse Manager, 05/2012 - 04/2015

Emcor Government Services

Reviewed and validated vendor invoices to ensure compliance with contract guidelines, and worked with the vendor, the customer, and junior staff to resolve any discrepancies Participated in the preparation of complex proposals and bid responses for potential and existing suppliers for commodities and professional services

Negotiated for price, terms and conditions of complex contracts, including ensuring the contract reflects agreement, as well as obtaining approvals to complete the contract Responsible for obtaining most competitive prices and comparing products by analyzing specifications and evaluating market conditions

Established and maintained purchase order workflow and ensures the timely issuance of purchase orders Handled purchase card orders, purchase requisitions, and documents packaging and shipping requirements Performed small purchase audits and works with team to administer awards Responsible for negotiating prices, resolving any discrepancies with vendors and preparing contract documents

Provided quote evaluations, price negotiations with sole-source vendors and determining reasonable prices within scope of purchasing guidelines

Responsible for physical inventories and reconciling invoices monthly Tracked purchase orders and confirms system lead times, delivery dates, dealing with purchasing and inventory

Responsible for supplying all non-inventory and inventory items and supplies used Established vendor relationships by maintaining good rapport and quality service duties such as costs using Maximo and JD Edwards

Supervised warehouse assistant employees.

Case Manager, 02/2006 - 05/2012

Accustomed to handling sensitive, confidential information when reviewing all medical records necessary to determine class rating of new life insurance policies Responsible for finding any "red flags" that may prevent the client from receiving the best offer Worked with carriers and vendors to retrieve any outstanding required medical and financial information Acted as the advisor's advocate and negotiated the need for outstanding requirements or information to ensure offer is received as quickly as possible

Responded to all emails and communicated with agents regarding case status weekly Experience using SAP to improve customer satisfaction with automated policy administration processes. Technical Support Specialist, 04/2005 - 02/2006

Telenor Satellite Services

Ensured timely follow up and closure of all customer trouble tickets using People Soft CRM (Customer Relationship Management)

Performed Tier I technical troubleshooting for entire portfolio of Telenor Satellite Communication mobile satellite and broadband services.

Contact this candidate