CURRICULUM VITAE

TERESIAH KAVUU MUTUA

P.O BOX 650**-***** NAIROBI TEL 074*******

EMAIL:adxzjp@r.postjobfree.com

PERSONAL DETAILS

DATE OF BIRTH : 19TH DEC 1983

NATIONALITY : KENYAN

SEX : FEMALE

ID NO : 23690602

RELIGION : CHRISTIAN

MARITAL STATUS : SINGLE

LANGUAGE : ENGLISH, KISWAHILI

CAREER OBJECTIVES

I am an energetic customer care agent with exceptional organizational, interpersonal and computer skills. Strong background I all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult clients’ situations. I am very effective at improving customer satisfaction ratings through exemplary services. I am also reliable, motivated and willing to go the extra mile to guarantee clients satisfaction and comfort.

ACCOMPLISHMENT

Sales Consistently-generated additional revenue through skilled sales techniques.

Customer Interface-greeted customers upon entrance and handled all cash and credits transactions.

Assisted customers over the phone regarding company operations, product, promotions and orders

WORK EXPERIENCE

MAY 25 2022 TO DATE: Receptionist at Three steers hotel

Duties and Responsibility

Provide guest with friendly, accurate and efficient check in and check out process.

Verify and collect guest payments and identifications, ensuring all procedures are followed to protect sensitive guest information.

Operate the hotel keys control system following all keys safety and security procedures.

Answer all hotel phone calls in a manner which provide genuine experience to every caller.

Complete the front office cashiering and closing reports.

Resolve guest complaints promptly and professionally.

Computer literacy and working with knowledge of Hotel plus V10.

Provide a friendly, welcoming experience by greeting guest as they enter the hotel.

Courteously and promptly handle all reservation on phone, email and computer.

Keep the availability status chart updated.

Update the reservation register and records in order to have an updated inventory of rooms availability.

Offer appropriate reservation options based on expected guest.

JUNE 24 2019 TO DEC 2020; Cashier at Gmc pot ltd

Duties and Responsibility.

Welcoming guest and showing them around the premises.

Selling games ticket and expounding to customers’ the right package.

Generating daily reports of cash, credit and debit of the day.

Accepting payments, ensuring all prices and quantities are accurate and providing final receipt to the guest.

Maintain clean workplace at the front desk.

Processing refunds and exchange, resolving complaints from guest and ensure the guest leaves happy and satisfied.

Making both internal and externals calls.

Reconciliation daily cashier reports of sales made every day.

MAY 2015 TO FEB 2019: Waitress at Parklands villa hotel

DUTIES AND RESPONSIBILITY.

Providing excellent customers services

Presenting menu to customer

Explaining menu item to customers

Sharing information with customers above the status of their order.

Finding out it customer needs additional items verifying that are satisfied with their order.

Experienced in Fidelio and Hotel plus systems.

JAN 2013 TO DEC 2014: Reception/cashier and telephone operator

At Lake Naivasha sopa resort

DUTIES AND RESPOSIBILITY

Ensure prompt checking-in and checking out of the guest

Handling all guest request and needs.

Maintain community among work team by documenting and communication action irregularities and continuity needs.

Receiving outgoing calls and making outgoing calls.

Receiving incoming mail and dispatching outgoing mails.

Dealing with all enquiries in a professional and courteous manner in person on the telephone.

AUGUST 2011-DEC2012 : Receptionist/cashier at amboseli sopa lodge

DUTIES AND RESPONSIBILITY

Receiving client and directing them to relevant offices after clearance.

Ensuring reception alee is tidy and co-ordinate office activities.

Ensure prompt checking in and checking out client

Take and deliver massages accurately and completely.

Deal with queries and provide correct information

Sort and distribute incoming cell.

Monitor guest coming and going through the reception doors

Attaching all guest pending bill tabs against their room for clearance upon check out.

AUGUST 2007-NOV2007: worked at mountain rock cafeteria

DUTIES AND RESPONSIBILTY AS A WAITRESSS

Providing excellent customers services

Presenting menu to customer

Explaining menu item to customers

Sharing information with customers above the status of their order.

Finding out it customer needs additional items verifying that are satisfied with their order.

ACADEMIC BACKGROUND

SEPT2004 NOV 2005 -NAIROBI AVIATION COLLEGE

TRAVEL AND TOURISM MANAGEMENT

FEB 1999-2002 -MBONDONI SECONDARY SCHOOL

K.C.S.E

JAN 1995-1998 -WANGO BOARDING SCHOOL

K.C.P.E

HOBBIES AND INTEREST

Participation in athletics

Participation in safari rally

Sharing ideas

AWARDS

Participate in safari rally

REFEREES

1 .Raymond Nzioka

Human resources sopa lodges

NAIROBI

Tell: 072*-***-***

2. Rajesh Rabadia

Tinap Enterprises

NAIROBI

Tell: 072*-***-***

3. Sospeter Karanja

Amboseli Sopa Lodge

LOITOKITOK

Tell: 072*-***-***

Contact this candidate