Customer Service Data Entry
Resume:
**********@*****.*** 318-***-****
SB
SUMMARY
High-energy and dedicated IT Help
Desk Technician with 5+ years of
experience assisting colleagues in
analyzing and problem-solving technical
issues with workable solutions.
Forward-thinking and team-oriented
with a proven history of thinking
strategically and initiating action to meet
deadlines. Recognized by management
and colleagues as an individual who
takes on challenges and new
responsibilities, and gets things done
right.
SKILLS
• Keen attention to detail
• Exceptional interpersonal and
communication skills
• Data Entry
• Organizational skills
• Proficient in HTML, JavaScript and
CSS
• Microsoft Office & Mac OS
• Troubleshooting & technical
support
• Strong critical thinking, time
management and collaboration
skills
• Active listening & analytical skills
• Knowledge of multiple operating
systems
CERTIFICATIONS
LAHIQUEENIHA “La” GRIFFIN
***********@*****.***
EXPERIENCE
SALES MERCHANDISER• FRITO LAY
NOV.2020 – CURRENT
• Plan and manage product ranges, inventory, displays and promotions.
• Monitor store inventory based on sales and intake.
• Optimize sales volume and profitability by identifying profitable lines and bestsellers.
• Consult with store decision maker about sales, new inventory, and potential sell ins. QA DEFECTS ANALYST• NATIONAL CREDIT SERVICES INC
JAN. 2019 – MAY. 2020
• Analyze and record possible defects submitted by front line agents and partner teams.
• Give feedback to front line agents on defects submitted in error.
• Work closely with Development, Production and IT teams on the resolution of defects or site issues.
IT HELPDESK SUPPORT • WEBTRONICS BUSINESS SOLUTIONS DEC. 2018 – NOV. 2019
• Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
• Exceptional ability to provide technical support and resolve queries for staff and customers along with remote office workers (as needed).
• Worked on the constant improvement of customer service and satisfaction with provided services — increased by 18% within one year.
TIER 1 IT SUPPORT • COMPUCOM
JULY 2015 – OCT. 2018
• Troubleshoot technical issues for 30-40 customers per day, diagnose problems, perform root-cause analysis, and identify solutions.
• Attend meetings with IT to discuss recurring technical issues and integrate solutions into the knowledgebase system to improve resolution times by 15%.
• Identify technical solutions for hardware and software issues across the organization in collaboration with the IT team, including server upgrades and system migrations.
• Provided end-user software support, resolving 82% of issues and averaging 4.67/5.00 satisfaction.
SHAYVON BALLARD
Dallas, TX 75254 • 318-***-****
**********@*****.***
• Google Ads Search
• Google Ads Video
• Google Ads measurement
• Google Analytics 4
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