MUSTAFA KHALED SBIAI

Mobile No: +639*********

Email Add: adxzda@r.postjobfree.com

adxzda@r.postjobfree.com

Address: SanMigel, Bulacan

OBJECTIVES:

Craving for a challenging career in the retail sales, Customer Service and business development sector, in such an organization where my skills and latency is optimally utilized and equally rewarded, as a part of a customer relation team where I can get opportunities to be resourceful and responsible. Ultimately benefiting the organization and I, Whereby my career gets a chance to flourish and total professionalism is realized.

PROFESSIONAL EXPERIENCE:

March 2023 till present

USA Global Marketing (work from home-Health account) Responsibilities:

.Outbound calls

.Answer incoming calls and respond to customer's emails

. Management and resolve customer complaints.

Sell products and place customer orders in the computer system JUNE 2021 UP TO FEB2023

CUSTOMERS SERVICE REPRESENTATIVE (CryptoCurrency)

DRAGON BILLION - ANGELES, PAMPANGA

(UK & NORTH AFRICA ACCOUNT )

Duties & Responsibilities:

Identify and assess customers’ needs to achieve satisfaction.

Provide accurate, valid, and complete account, product, and service information by using the right methods or tools.

Resolve product or service problems by clarifying customers' complaints.

Determine the cause of the problem.

Select and explain the best solution to solve the problem.

Follow up to ensure resolution.

Handle complaints, provide appropriate solutions, and alternatives within the time limits.

Follow up to ensure resolution and attainment of complaints resolution targets.

Keep records of customer interactions, process customer accounts, and file documents. NOVEMBER 2014 - AUGUST 2020

UAE RETAIL SALES MANAGER - AL HARAMIN PERFUMES LLC - DUBAI, UAE Duties & Responsibilities:

Manage, develop close control and motivate the sales force to develop their skills.

Assess the strength and weakness of the sales team and manage the sales program accordingly

Meet with customers to discuss their evolving needs

Develop and implements new sales strategies

Prepare reporting as needed

Recruiting, training, and supervising staff

Managing budget, and maintaining statistical and financial records

Dealing with customer issues and complaints

Overseeing pricing and inventory control

JANUARY 2007 - OCTOBER 2014

RETAIL MANAGER - AL HARAMIN PERFUMES LLC - DUBAI, UAE Duties & Responsibilities:

Manage day-to-day sales operations

Oversees employee work on a daily basis to ensure adherence to company

Standards and guidelines

Meet regularly with the employees to provide feedback and encouragement

Manage employee schedules

Track employee activity to include successful completion of designated tasks

Create and deliver reports to senior –level officers and maintain effective meeting notes. TRAININGS W/CERTIFICATE:

. Salesforce administrator by simplilearn.com

.Translation Rules certificate via dissasterready.org

Manager's Relationship skills via disasterready.org

. Business Analytics with Excel .By Simplilearn.com SKILLS & PROFILE:

Clear Communication skills

Effective listening skills

Market knowledge

Negotiation skills

Management

ACHIEVEMENT

. Responded to over 90 customers calls daily

. received two customer service award in the past year EDUCATION:

Education College - Education -Tishreen University. latakia, Syria.2004

- High School General Education Diploma (GED)2001

ADDITIONAL PART TIME JOB

Football coach at MENDIOLA FC

Since June2021 till present

PERSONAL DETAILS:

Nationality: Syrian

Language known: Fluent in Arabic, English & Urdu

Marital status: Married

With valid Philippines driving license

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