Tiffany Jackson

Brooklyn, NY *****

347-***-****

adxzc7@r.postjobfree.com

Summary Qualification:

● Active, productive team player with excellent communication skills

● Excellent customer service skills with a consistent, positive attitude

● Hospitality experience including back of house and cashier

● Demonstrated ability to work with peers and residents Certification/ Achievements:

● FEMA Training: Safety Orientation 2018 Certification

● ROTC Basic Leadership Training

● Youth Employment TRaining Academy Award

● Hillside Work Scholarship scholarship Connection Suitland High School District Heights, MD

High School Diploma 06/2017

Experience:

Job Corps Baltimore, MD

Landscaping and Security Trainee 9/2017-04/2019

● Trimmed grass using industrial machinery; operated small bobcat

● Utilized blower and weed trimmer; placed mulch in designated areas

● Created hardscaping; installed ponds and pond filters

● Thoroughly checked cars entering and leaving facility

● Signed guests in and out of area

● Career preparation period/ Customer Service Training

● Certification in Advance Leadership and conflict resolution Education:

The HOPE program Brooklyn, NY

8 week career enhancement Training 05/2019-07/2019

● Courses in: Customer service, understanding various food industry cultures, product recognition, working in fast paced environments

● NYC food protection, OSHA-10 Hour General Industry

● Computer literacy:Microsoft windows, work, email and internet Northside Senior Center Brooklyn, NY

Food Services/Porter/Reception 02/20

● answering incoming calls, presenting company to new senior guests

● Welcoming and greeting visitors with pleasant enthusiastic attitude

● Forwarding calls and transferring calls to employer directory by guests seniors

● Setting and Reserving tables by incoming calls and reserving tables to guests in person

● Food cook helper, set tables up, push and pull food cart around dining area

● Serve guests meals with a fun, respectful, pleasant upbeat attitude

● Ensure all public places are clean, wipe down windows, libraries and bathrooms Kingtel Services Brooklyn, NY

311 Representative 04/2020

● Recording information about complaints, getfood delivery programs and etc, including updated articles

● Transfering calls to Department of health and mental hygiene, 911, NYC health and hospital corporations

● Translating calls bilingual with speed dials, conference calls with translator and caller for assistance

● Reading articles to callers accurately with pleasant demeanor, answering questions anonymously

● Attending meetings with managers and supervisors

● Auto correct mistakes with recording supervisor lead for better acknowledgment of answering calls, complaints and etc

JFK Airport Queens,NY

Cook 1 04/23-current

● Relocate to different food courts, learn different foods and dishes

● Ring orders quickly and courteously

● Carry up to 10-30 lbs, restock condiments and metal dishes

● Communicate with guests with knowledge of varies of manus in all food courts

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