Human Resources & Medical Administration
Resume:
Christina Watson
Medical Administration Assistant
Anchorage, AK 99504
************@*****.***
Administrative Professional and United States Army National Guard Veteran leveraging over 10 years of proven experience assisting personnel and resource management, adhering to and enforcing standards and regulations, and balancing multiple projects while still maintaining a focus on subordinate professional development. Possess a background in human resources practices, records management, problem-solving, customer service, project management, communication, operations support, scheduling, administrative support, and handling privileged confidential information. Proven performance in linking corporate vision with the delivery of desired results through empowerment, development, and utilization of people, processes, and technology. Recognized for a reliable work ethic and a high level of professionalism.
Work Experience
Advance Medical Support Assistant
Veterans Healthcare Administration
Community Care Department- Call Center December 2022 to May 2023
Answering phones, greeting patients, and relaying messages to appropriate staff inside and outside of the department
Collaborate with other members of expanded healthcare teams including providers nurses, other clinical staff, and administration staff within the VA and community care networks
Establish and maintain administrative records; obtain accurate medical and demographic information from patients or staff; and coordinate information and actions related to patient care and services
Communicate effectively and professionally in person; electronically, telephonically, and with internal/external customers
Full Time Student
University of Alaska Fairbanks (UAF) September 2021 to December 2022
Occupational Endorsement Certificate
Medical Coding & Billing/ Healthcare Reimbursement
Administration Support Assistant United States Army Corps of Engineers- Alaska December 2020 to August 2021
Answering or transferring phone calls and taking messages for select staff members
Keeping the office database and filing system up to date and organized
Sorts/delivers all mail, maintains supplies inventory and maintains Government Purchase Cards
Completes administrative duties such as filing, typing, copying, binding, scanning etc.
Provides administrative support to ensure efficient operation of the office
Unemployed
Anchorage, AK
February 2020 to November 2020
Human Resources Supervisor United States Alaska Army National Guard March 2003 to January 2020
Prepared and maintained personnel records on various automated data systems including transfer requests, reductions, discharges, and payroll information
Assisted administrative team by preparing and distributing correspondence from senior and executive leadership within the Human Resources department
Developed standard operating procedures for processing payments, making previously complicated instructions standard and easy to follow while processing paychecks for over 200 employees
Senior Human Resources Specialist
Planned and managed Human Resources that supported 400+ active duty, reserve, and guard personnel; oversaw finance requests, evaluations, promotions, military pay, paid time off and ensured personnel accounting and staffing
Demonstrated a strong knowledge of all HR functions; sought out by other departmental managers for an understanding of Army regulations and procedures
Cross-trained administrative staff to enhance work efficiency, resulting in a 20% increase in productivity
Medical Records & Health Information Specialist
Performed administrative and clinical tasks to support the work of physicians and other health professionals; maintained medical records within the organization in a medical records tracking system
Worked with systems including AHLTA, CHCS, TRAC2ES, and MC4 to track patients throughout a hospital setting
Coordinated continuity of patient care with external healthcare organizations and facilities; scheduled appointments for Soldiers that needed physicals and dental checkups
Prepared third-party insurance audits according to policies and procedures; experienced working with Blue Cross Blue Shield, Tricare, Medicaid, and Medicare
Verified patient eligibility for medical treatment through DEERS (Defense Eligibility Enrollment Reporting System); conducted follow-up with patients regarding billing inquiries and insurance assistance; reduced delinquent accounts
Education
Occupational Endorsement Certificate in Medical Coding & Billing/ Healthcare Reimbursement
University of Alaska Fairbanks - AK August 2021 to December 2022
High school diploma
Bartlett High School - Anchorage, AK August 1998 to May 2001
Skills
Medical Terminology
Medical Records
Teamwork
Attention to Detail
Time Management
Microsoft Office
Military Service
Branch: Army National Guard Service Country: United States Rank: Staff Sergeant
March 2003 to January 2020
Certifications and Licenses
Basic Life Support (BLS)
October 2022 to October 2024
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