Estela DelaCruz

Medical Assistant

Los Angeles, CA 90059

adxzbm@r.postjobfree.com

+1-323-***-****

Over 12 years of experience on call center operator at Molina healthcare Organized goal-oriented billing team player seeking a position in an established medical facility physician, nurses and other medical staff to facilitate patient care Authorized to work in the US for any employer

Work Experience

Medical Receptionist

Optum - Torrance, CA

June 2021 to April 2023

Checked patients in, collected and verified insurance information, answer the phone take message, and direct calls to the appropriate office.

Manage the covid19 schedule and TMMC pre-op surgery schedule, lab schedule, nursing service schedule, spirometry schedule, and flu season schedule.

Daily teammate and clinician report.

In collaboration with others departments covering screening,IMFP, endocrinology,pediatric, dermatology breaks and lunch and more.

Arrange transportation for patients.

Helped with bump list found missing charges for all departments. Helping with referrals

Call Center Representative

Molina Healthcare Inc - Long Beach, CA

April 2006 to January 2018

Kept records of customers interactions recording details of inquiries, complaints and comments, as well as actions taken.

Verified patients eligibility in EPIC, MEDICAL, MEDICARE, NORIDIAN, QNXT, and CENTRICITY. Patient registration.

Education

Medical assistant in Healthcare

UEI College Gardena - Los Angeles, CA

September 2018 to December 2019

Medical office management

American college of medical terminology

Skills

• Scheduling appointments for new and established patients using Epic EMR (10+ years)

• Call Center (10+ years)

• CSR (10+ years)

• Customer Service (10+ years)

• Bilingual

• Epic (9 years)

• Microsoft Word

• Multilingual (10+ years)

• Spanish

• Medical Office Experience (10+ years)

• English (10+ years)

• Medical Terminology (10+ years)

• Phone Etiquette (10+ years)

• Microsoft Excel

• Data Entry

• Microsoft Office

• Medical Office Management

• Insurance Verification

• Patient Care

• Office Management

• HIPAA

• Intake

• Special needs

• Medical Records

• Laboratory Experience

• Anatomy Knowledge

• EMR Systems

• Hospital Experience

• Phlebotomy

• Vital Signs

• Medical Billing

• Experience Administering Injections

• Clerical Experience

• Venipuncture

• Medical Coding

Additional Information

Medical assistant skills

Vital signs

Injection

Blood draws

Patient scheduling

EKG

Wound cleaning/care

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