Antoinette

Marais

078*******

adxzbk@r.postjobfree.com

**//****

12a Wylde Road

Kokstad South Africa

Summary

I am able to handle multiple tasks on a daily basis. Education

Mount Currie Sss

2004 - 2007

Grade 11

Experience

Woolworths

06-01-2010 - 20-07-2018

Cashier/ Hots Foods Specialist

To deliver exceptional customer service

Helping part time as a cashier

Restock the counter and shelfs .

Meets the customer needs and making sure products are available. Adheres to shop keeping discipline s

Minimises shrinkage in the store.

Galitos / Pedro's Restaurant

08-04-2019 - 26-09-2021

Junior Manager

Coordinate daily Front of the House and Back of the House restaurant operations

Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints Regularly review product quality and research new vendors Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity Estimate future needs for goods, kitchen utensils and cleaning products Ensure compliance with sanitation and safety regulations Manage restaurant’s good image and suggest ways to improve it Control operational costs and identify measures to cut waste Create detailed reports on weekly, monthly and annual revenues and expenses

Promote the brand in the local community through word-of-mouth and restaurant events

Recommend ways to reach a broader audience (e.g. discounts and social media ads)

Train new and current employees on proper customer service practices Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role

Proven customer service experience as a manager

Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff Skills

computer skills Microsoft office

customer service

Interpersonal

leadership

Problem-solving skills

Time management

References

Woolworths

Mr Charl Bell

039-***-****

Store manager

Galitos

Candace Sivpersahd

083-***-****/071-***-****

Kaashif Khan

081-***-****

Operation manager

Languages

Afrikaans,English

Contact this candidate