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Professional Summary

Accomplished Accounts Receivable professional geared to leverage qualifications and experience in Accounts Receivable and other areas in Financial Services within the private sector. Skilled professional adept at cultivating superior working relationships and collaborating cross-functionally to accomplish organizational objectives. Proficient in billing, collections, invoice management, and other clinical administrative duties. Areas of Expertise

Project Management

Servant Leadership

Invoice Management

Budget Forecasting

Quality Control

Financial Audit

Financial Management

Financial Reconciliations

Financial Records and Reporting

Analytical Skills

Data Entry Analysis

Bookkeeping

MS Excel, MS Outlook, MS Word

Eclinical Works

Professional Experience

Conviva Care Solutions San Antonio, Texas Nov 2014 – Jan 2023 Accounts Receivable Billing Specialist

Demonstrated a thorough understanding of processes related to accounts receivable, billing, financial management, data validation, and other applicable areas within the billing sector. Developed solutions to improve efficiency and productivity through streamlined bookkeeping procedures.

• Led efforts in validating the accuracy of account data, deposit discrepancy validation, billing codes, ledger postings, and other financial management data verification.

• Spearheaded efforts to mitigate organizational risk through the analysis of financial data via accredited reporting systems while ensuring compliance to reporting requirements.

• Orchestrated efforts by administering and managing automated office procedures including correspondence management, record-keeping, and online communication with third-party entities. Conviva Care Center San Antonio, Texas Aug 2007 – Nov 2014 Administrative Assistant

Successfully led efforts in managing and maintaining personnel records, managed internal program operations through the preparation of executive-level presentations and reports, and managed the scheduling of internal conference calls to help support organizational objectives. Managed and executed comprehensive notifications to assist in providing internal communication to all colleagues.

• Procured required materials and contracted third-party services to complete organizational projects while enabling transparency via thorough communication with stakeholders.

• Managed a rigorous inventory management process which required management of all in-office supplies, vendor-communication, and all other administrative upkeep.

• Enhanced organizational communication via the management of client correspondence, in-person requests, and internal and external communications.

• Coordinated corporate travel for more than 800 internal stakeholders, and external stakeholders while establishing strong-working relationships.

VERONICA

CLOSNA

adxzbj@r.postjobfree.com • +1-210-***-****

https://www.LinkedIn.com/in/Veronica-Closna-484b95276 • San Antonio, TX Page 2 2

United Health San Antonio, Texas Jul 1997 – Aug 2007 Claims Supervisor

Oversaw the investigations of various insurance policies for approval or denial of coverage while ensuring all regulatory compliance requirements were satisfied. Analyzed contractual language, exclusions, endorsements, exhibits and addendum-language while acting in good faith.

• Administered the Quality Assurance program by completing on-side assessments, internal audits, and customer surveys.

• Exceeded organizational objectives by validating the integrity of data while maintaining best practices.

• Contributed to leadership-development activities by orchestrating and administering teams of 32 claims administrators.

• Confirmed the integrity of each file by the investigation, evaluation, and adjustment to multi-line claims while remaining compliant to regulatory and statutory laws set in place by regulatory bodies. Education

Associates of Science Work In Progress

Alamo Colleges San Antonio, TX

High School Diploma Jun1990

Dillard McCollum High School San Antonio, TX

Licenses & Certifications

Texas Massage Therapist License #001******* Jun 2023 Texas Department of Licensing & Regulation Austin, Texas Leadership

Catering Services Member Jan 2017 – Dec 2019

Church San Antonio, TX

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