ESTHER PEREZ

San Antonio, TX ***** 210-***-**** adxzay@r.postjobfree.com WWW: Bold Profile

Professional Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. i am a detail-oriented team player with strong organizational skills. i possess the ability to handle multiple projects simultaneously with a high degree of accuracy. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals. i consider myself a hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. I'm ready to help team achieve company goals. I am highly effective and comfortable working with people at all levels in organization. I use independent decision-making skills and sound judgment to positively impact company success. I would classify myself a dedicated professional with a history of meeting company goals by utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am a results-driven employee with a forward-thinking approach centered on company success and competitive growth. A self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Skills

Sales Activities

Cost Management

Business Management Principles

Microsoft Internet Explorer

Financial Management

Order Supplies

Staff Training

Tax Software

Hiring and Staffing

Manage Contracts

Microsoft Windows

Customer Relations

Coaching and Mentoring

Client Service

Staff Management

Business Planning

Verbal and Written Communication

Human Resource Management

Accounting

Knowledgeable in eligibility requirements for Texas Medicaid, Social Security Administration and Victims of Crime Program.

Able to handle several cases at one time and keep all necessary parties up to date on any changes to status. Great client and patient/customer relations.

Bilingual

Willing to learn and be a part of team to become an asset to your company/enterprise.

Work History

Patient Financial Advocate 06/1998 - 02/2001

Paralign Revenue Management – Christus Santa Rosa Downtown Verified patient insurance eligibility and entered patient information into system. Applied administrative knowledge and courtesy to explain procedures and services to patients. Followed document protocols to safeguard confidentiality of patient records. Trained new staff on filing, phone etiquette and other office duties. responnsible for screening self pay patients outpatient, and emergency room patients Answered incoming calls, scheduled appointments and filed medical records. Engaged with patients to provide critical information. Responded to inquiries by directing calls to appropriate personnel. Organized patient records and database to facilitate information storage and retrieval. Offered simple, clear explanations to help clients and families understand hospital policies and procedures. Provided excellent customer service to patients and medical staff. Facilitated communication between patients and various departments and staff. Delivered support to medical staff in completion of patient paperwork. Worked with patients from hospitals and clinics in San Antonio and Houston, Texas area as well as Texas Department of Human Services caseworkers.

Interacted and worked closely with Social Security Administration in regards to self pay patients that were applying for social security disability.

Assisted patients that were eligible for Victims of Crime Program through the Office of the Attorney General and assisted with any documentation needed to grant patients eligiblity through the program, which included working with San Antonio Police Deparment.

Responsible for updating both our systems and hospital's databases of all activity in regards to patients application status and if certified submitting approval and billing information to business office. Patient Financial Advocate 09/2001 - 01/2002

NCO Financial Systems – San Antonio, TX

Recommended service improvements to minimize recurring patient issues and complaints. Engaged with patients to provide critical information. Followed document protocols to safeguard confidentiality of patient records. Responded to inquiries by directing calls to appropriate personnel. Worked with patients from hospitals and clinics in San Antonio and Houston, Texas area as well as Texas Department of Human Services caseworkers.

Interacted and worked closely with Social Security Administration in regards to self pay patients that were applying for social security disability.

Assisted patients that were eligible for Victims of Crime Program through the Office of the Attorney General and assisted with any documentation needed to grant patients eligiblity through the program, which included working with San Antonio Police Deparment and Harris County Sheriffs Department. Facilitated communication between patients and various departments and staff. Offered simple, clear explanations to help clients and families understand hospital policies and procedures. Delivered support to medical staff in completion of patient paperwork. Verified patient insurance eligibility and entered patient information into system. Provided excellent customer service to patients and medical staff. Responsible for updating both our systems and hospital's databases of all activity in regards to patients application status and if certified submitting approval and billing information to business office. Patient Fianacial Advocate 02/2002 - 12/2003

Cardon Healthcare – San Antonio, Tx

Resolved customer complaints using established follow-up procedures. Recommended service improvements to minimize recurring patient issues and complaints. Compiled and maintained patient medical records to keep information complete and up-to-date. Offered simple, clear explanations to help clients and families understand hospital policies and procedures. Provided excellent customer service to patients and medical staff. Verified patient insurance eligibility and entered patient information into system. Worked with patients from hospitals and clinics in San Antonio area which included Univeristy Health Systems and Baptist Hospitals as well as working closely with Texas Department of Human Services caseworkers. Interacted and worked closely with Social Security Administration in regards to self pay patients that were applying for social security disability.

Assisted patients that were eligible for Victims of Crime Program through the Office of the Attorney General and assisted with any documentation needed to grant patients eligiblity through the program, which included working with San Antonio Police Department.

Responsible for updating both our systems and hospital's databases of all activity in regards to patients application status and if certified submitting approval and billing information to business office. Applied administrative knowledge and courtesy to explain procedures and services to patients. Owner/Operator 01/2010 - Current

Better Homes For Better Days – San Antonio, TX

Generated revenues yearly and effectively capitalized on industry growth. Conducted audit inspections and independent checks to verify parts and materials. Trained and motivated employees to perform daily business functions. Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.

Prepared bank deposits and handled business sales, returns and transaction reports. Consulted with customers to assess needs and propose optimal solutions. Managed day-to-day business operations.

Introduced new methods, practices, and systems to reduce turnaround time. Enhanced operational efficiency and productivity by managing budgets, accounts, and costs. Evaluated suppliers to maintain cost controls and improve operations. Assessed damaged materials and notified maintenance personnel of needed repairs. Assisted with performing tasks as required by client such as cleaning office, homes, etc and disposing of any waste to appropriate venues.

Handled all concerns submitted by clients and took appropriate action. Responsible for purchasing of all materials needed by personal to complete duties requested by clients Education

Bachelor Of Administrative Studies: Healthcare Administration American InterContinental University - Schaumburg, IL Currently Enrolled

GED: General Academics 2019

Windham School District - Dayton, Texas

Languages

Spanish

Limited Working

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