OLUWABUNMI JANET ADETOLA-AJAYI

STATE OF ORIGIN: KOGI STATE

SEX: FEMALE

LANGUAGE ENGLISH, HAUSA & YORUBA

PHONE NO: (+234) 808-***-****

E-mail: adxza3@r.postjobfree.com

Schools Attended With Dates

National Youth Service Corps

Osun State Polytechnic Iree.

Cherubim and Saraphim College, Laduba Ilorin

Academic Qualification

HND Mass Communication

ND Mass Communication (Upper Credit)

NECO EXAM

Certification/Training

German Dual Vocational Training Business School (LCCI)

(Specialized in office management & Business Processing)

Certified Customer Service Agent (CONSOLE)

Career Experience

OXFORD GROUP INTERNATIONAL (Ikeja Corporate Office)

Real Asset Associate

Generating Funds for Assets

Mortgaging Properties

THINGS REMEMBERED AIRPORT (IT, December-March)

Position: Supervisor

Supervising passenger’s meal delivery in the Aircraft

Oversee VIP launch to ensure passengers are well taking care of

Taking passengers compliant and providing prompt resolution

NO LEFTOVERS RESTAURANT/EATERY

Position: Manager

Receiving customers enquiries, requests, orders and complaints via telephone

Ensure compliance to order and policies of the resturance

Providing MD with detail information on reorder level of foods tuff

Periodic stock taken and replenish order of the store.

Proactive information of new menues to customers and prompt delivery

Escalate pending issues and providing quick and timely resolution

Strict supervision of workforce and general service of customers.

ECO BANK PLC

Position: Contact Centre Agent

(IN-BOUND)

Receiving customers enquiries, requests and complaints via telephone

Authenticate customers before providing account/card information

Provide account/card information (Balances, transaction history status, etc)

Obtain customers account/card requests (Replenishment, limit requests, activation, deactivation, etc) and ensure treatment by appropriate unit/branch

Obtain customers account/card complaints and ensure resolution

Take card deactivation requests and ensure card are deactivated promptly

Escalate pending or exaggerated issues to team lead

Proactively inform customers of products and services of the bank.

(SERVICE DESK)

Receiving customers complaints via e-mails and providing appropriate solution

Send statement and other relevant documents to customers via e-mails based on requests

Prompt and effective follow-up with branches/units to ensure complaints resolutions

(OUT-BOUND)

Making calls to customers for dormant account reactivation

Follow-up on customers for internet banking activation

(E-HELP DESK)

Enabling customers for internet banking transfers and pass word reset.

OCEANIC BANK

Retail Banking

282, Ajose Adeogun Branch, V/I, Lagos

Position: Contact Centre Agent

(IN-BOUND)

Receiving customers enquiries, requests and complaints via telephone

Authenticate customers before providing account/card information

Provide account/card information (Balances, transaction history status, etc)

Obtain customers account/card requests (Replenishment, limit requests, activation, deactivation, etc) and ensure treatment by appropriate unit/branch

Obtain customers account/card complaints and ensure resolution

Take card deactivation requests and ensure card are deactivated promptly

Escalate pending or exaggerated issues to team lead

Proactively inform customers of products and services of the bank.

NIGERIAN TELEVISION AUTHORITY (NTA 10) TEJUOSHO YABA, LAGOS

News reporter

SOPHITEC OIL AND GASS NIG.LTD

223, Ikorodu Road Ilupeju, Lagos

Front Desk Executive

LORD’S GEM (WEBSITE AND HOSTING)

223, Ikorodu Road, Ilupeju, Lagos

Front Desk Executive

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