Kayla Bridges

New Bern, NC *****

adxz9v@r.postjobfree.com

+1-252-***-****

A dependable individual seeking employment where I can secure a position that highlights my positive attitude and ability to perform excellent customer service, in conjunction with enabling me to hone my customer satisfaction criteria this in return will empower company profitability. Work Experience

Customer Support Representative

Alorica - Rocky Mount, NC

November 2016 to February 2017

Talked to customers over the phone to resolve their questions or concerns

● Maintained and updated customer information as necessary

● Calmly attempted to resolve and de-escalate any issues

● Escalated calls to supervisor when necessary and appropriate

● Responded to requests for assistance and/or possible processing of credit card authorizations

● Tracked call-related information for auditing and reporting purposes

● Provided feedback reports on call issues related to downtime and/or training issues Supervisor

Burlington Coat Factory

August 2016 to October 2016

08/2016-10/2016

Customer Relations Prince Georges County, Maryland

● Was held responsible for coordinating activities of team members in conjunction with and in absence of supervisor

● Ensured team members are working safe and accurately following guidelines.

● Trained new team members in job duties to standards, and was held responsible for daily production report

● Was required to perform same duties as the Shipping associate

● Gained experience in a fast paced, dynamic distribution environment

● Maintained production standards

● Required to use RF (radio Frequency) technology

● Worked effectively with clerical team

Customer Support Representative/ Cashier

Bojangles

August 2015 to January 2016

Up-sold additional menu items, beverages and desserts to increase restaurant profits

● Recorded customer orders and repeated them back in a clear, understandable manner

● Correctly received orders, processed payments and responded appropriately to guest concerns.

● Served fresh, hot food with a smile in a professional manner

● Packaged menu items into bags or trays and placed drink orders into carriers

● Prepared and served beverages such as coffee, tea and fountain drinks

● Quickly and efficiently processed payments and made accurate change

● Mastered Point of Sale (POS) computer system for automated order taking

● Frequently washed and sanitized hands, food areas and food preparation tools.

● Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps

Other skills relevant to my abilities:

● Workplace relationships and ethics

● Personal growth and development

● Interpersonal skills

● Multicultural awareness

● Active listening skills

● Energetic work attitude

● Telecommunication skills

● Information management

● Asmo/PAS (2017)

At Asmo i work on the " press machine " my responsibility was to combine the part pieces together and send it down the line.

● QVC- Assembly Line (2018-2019)

I worked as a assembly line leader at this location my duties was to make sure my line was completing there task and getting packages sent out within a timely manner.

● Spin Master " Temperature Checker 2020 "

My job required me to check temperatures when fellow employees came in. That position was temporary. Education

high school diploma

Tar heel Challenge Academy - Salemburg, NC

July 2015 to December 2015

Skills

• Cash Handling

• Clerical Experience

• Accounting

• Barista Experience

• Telecommunication

• Auditing

Contact this candidate