Alexia Brown 216-***-****

*** *********** **. *** ***, Benicia CA 94510

Objective

I am very interested in a position that utilizes my strong leadership, communication, organizational, and people skills. I would like the opportunity to make a positive contribution to the organization.

Education

Bachelor of Arts – Health Services Administration

University of Phoenix June 2017

WORK EXPERIENCE

Customer Service Representative (CSR) GS 7-8

October 2021- Present

Social Security Administration

Northern California - Richmond

Provide customer service by answer calls nation wide

Perform full identity verification for all public calls

Interview individuals filing for benefit claims

Investigate benefit claims that needs resolving

Update/process all beneficiary records

Process all beneficiary overpayments

Send out beneficiary emergency alerts to local offices

Accounting Lead Agent Cashier GS 7

October 2017- 2021

Department of Veterans Affairs, VHA

Northern California Health Care System – Mare Island

●Providing quality customer service in a fast-paced, high call volume environment.

●Identifying Veterans level of eligible for various VA programs

●Providing information on VA's policies and procedures and resolving customer questions by identifying the issue and selecting the best option(s) for resolution.

●Access and update Veteran’s information via VA automation software.

●Provide support in assisting patients with office visits/prescription co-payments etc.

●Operate the Treasury/Fiscal Service solution for Over the Counter (OTCNET) check processing system which consist of; managing and reporting all checks and cash deposits in one place to distribute money to other cashier facilities.

●Ensuring the fulfillment of regulatory requirements with depository functions are met.

●Supervising responsibility for the direct support of agency cash, check, electronic funds transfer processing that involves, receipts, disbursement, examination, and custody processing for cash.

Student Trainee/Information Receptionist

Cross Trained as Medical Support Clerk (BDMS) GS 5-6

- December 2016- October -2017

Department of Veterans Affairs, VHA

Northern California Health Care System – Mare Island/Martinez OPC

●Provide support of patient safety standards by obtaining and using approved patient identification of all VA patients through the use of two identifiers such as full name and social security number.

●Professionally interacts with patients and/or caregivers to validate/update demographic information during check-in and/or over the phone.

●Schedule patient appointments (follow-up and consults).

●Accurately explain the VA process to collect 3rd party insurance information for the Veteran, families, and other eligible patients.

●Collect/scan, and update health insurance information which serve as a major role in the revenue process.

●Display excellent customer service skills with patients and staff as well as set the tone for perception concerning quality of health care services.

●Use of high degree of tact and diplomacy when dealing with Veterans who have multiple health problems and present frustrated.

●Capable of working independently and manage front desk functions with little supervision.

●Authenticate and train patients in the use of My HealtheVet system.

●Ensure the Veteran is properly trained in obtaining personal healthcare records and secured messaging processes.

Student Trainee/Information Receptionist

VA Pathways Program GS 5-6

- June 2010 – December -2016

Department of Veteran Affairs, Veterans Health Administration

Northern California Health Care System – Mare Island, CA

●Provide administrative oversight for 10 clinicians in Compensation & Pension Program at Mare Island.

●Draft daily patient schedules, update patient medical records, verify appointment check-in/out, and monitor patient work flow.

●Increase access to care by confirming patient appointments and filling any available appointment slots in a timely manner.

●Maintain confidentiality of patient electronic records to include personal information.

●As Controlled Substance Inspector, complete required inspection protocol according Joint Commission regulations.

●Monitor inventory of the Pharmacy area and ensure all medications are appropriately dispensed, medication invoices are reconciled for accuracy, as well as proper disposal of expired medication.

●Perform Site Manager’s Office administrative functions to including: compiling meeting minutes and agenda; creating spreadsheets for furniture and office moves; space designs; inventory to include furnishings as well as equipment.

●Work collaboratively with the Site Manager and Interior Designer on clinic space plans.

●Responsible for the Equipment Inventory List (EIL) for both Mare Island and Fairfield administration and clinical sections.

●Physical inventory in excess of 300 items for 3 clinic areas. Inventory is accomplished by using a barcode scanner and/or visual confirmation.

●Ensure all exam room and office inventory is completed without discrepancies or overages, resulting in an accuracy of 99%.

●Collaborate with Logistics Technician in the assistance of purchasing materials/equipment for Primary Care and Dental clinic exam areas.

●Monitor equipment moves to ensure transitioning to appropriate EIL. Monitor and log equipment and supplies in the clinic warehouse.

●Ensure excessed items are properly inventoried and 2237 completed for removal.

Skills

• Computer Coding

• Microsoft Office(expand such example: excel, word, outlook)

• Customer Service

• Leadership

• Time Management

• Policy and Procedure

Multi- Task

References

References are available on request.

Contact this candidate