PERSONAL DETAILS

Surname : Phungula

First Names : Nontando Prudence

Residential Address : Same as above

Contact Number : 073-****-***

Date of Birth : 22/ 05 /1986

Identity Number : 860-***-**** 082

Nationality : South African

Gender : Female

Marital Status : Single

Home Language : IsiZulu {Read, Write,Speak}

Other Languages : English, Xhosa, Sipedi, Afrikaans

Criminal Offences : None

Health : Excellent

ACADEMIC HISTORY

High School Education

Last School Attended : Clairwood Secondary School

Highest Grade Passed : Grade 12

Year Passed : 2004

Subjects : English

Afrikaans

IsiZulu

Mathematics

Biology

Accounting

Travel and Tourism

Tertiary Education

Name of Institution : Durban Computer College

Qualification Course : Diploma in Tourism Management

Year Obtained : 2006

Name of Institution : Mogale Solution Providers

Qualification Course : New Venture Creation {NQF Level 4} Credited by SETA

Year Obtained : 2009

EMPLOYMENT HISTORY

Employer : Connex Travel

Position Held : Trainee

Duties : Learning about all travel related work/ admin

Duration of Service : One month

Reason for Leaving : Finished training

Employer : Reyaya Travel and Tours

Address : Polokwane

Position Held : Junior Travel Consultant

Duties : Travel Arrangements, booking for accommodation, flight car hire, admn. ect

Duration of Service : 2006-5months

Reason for Leaving : company closed

Employer : Vhumbedzi Travel and Tours

Address : Polokwane

Position Held : Travel consultant

Duties : Travel related work

Duration of Service : 2009-2010

Employer : PEP Warehouse

Address : Durban

Position Held : Picker Packer

Duration of Service : 2010 - 6 months

Employer : Dynamic Duplications

Position Held : typist

Duties : Typing Cv, Assignments, business cards, Copies, faxing, E-mail, Company profile, Certificate, answering calls

Duration of Service : March 2011 –30 march 2012

Employer : RBA NEW HOMES

Position Held : Sales Agent

Duties : Lead Generating, canvassing, in and out calling,

Arranging and executing singing ceremonies.

Duration of Service : 01 April 2012 – 31 August 2013

Employer : Thlalifang placements (MTN)

Position Held : Call Centre Agent

Duties : Courteously and timorously answer all inbound telephone calls

• Strive to make callers feel valued and important

• Ensure accurate logging of all calls

• Escalate any anomalies

• Maintain customer relationships

• Improve methods of carrying out work through on-the-job concrete experience

• Ensure that resources of time, skills, equipment and materials are neither wasted nor misused

• Support the work performed by others

• Continuously improve knowledge around new technology in cellular telecommunications

Duration of Service : 26 August 2013 till 31September 2016

Employer : CCI UMHLANGA

Position Held : Call Centre Agent

Duties : same as previous employer

Duration of Service : 1 October 2016 till 22 December 2017

Employer : Debtsafe

Position Held : Application centre consultant

Duties : Sales of debt review application,

Contacting applicant and assisting with the application process. following up on leads and converting the application.

Duration of Service : 02 May 2019 to 15 August 2019

Employer : Jansen n Jansen Attorneys

Position Held : Collections Agent

Duties : out bound calls,collections of outstanding

Debts for debtors. Loading information on the system and follow up calls till debt is paid up.

REFERENCES

Name : Manhlakani Tugelo

Position : Supervisor

Company / Organisation : CCI Umhlanga

Contact Number : 083-***-****

Name : Roxxi

Position : Collections Agent

Company / Organisation : Jansen n Jansen

Contact Number : 015*******

Skills

• Computer literate

• Problem solving skills

• Time management skills

• Interpersonal skills

• Conflict management skills

• Communication skills (written / verbal)

• Stress management skills

• Telephone etiquette

• Crisis management when dealing with irate customers

• Ability to coordinate and organise

• Administrative

• Numeracy

• Ability to perform routine work

• Observance

• Able to work independently

• Well-spoken

• Ensure that all callers feel valued and important

• Deliver first time right service excellence.

CURRICULUM VITAE

of

Nontando Prudence Phungula

Residential add: 324 Ndou street

Southern gateway

Polokwane

0699

Cell: 073-****-***

Email:adxz2o@r.postjobfree.com

Contact this candidate