Maria Resto

** ****** **** ****, *****, PA *****— 973-***-****— adxz1h@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated Operations Manager with strong leadership and management skills to effectively lead and motivate teams. Safety-oriented individual with strong knowledge of OSHA guidelines. Seeking an opportunity to obtain a position as a part of a functional team and lead my career logistics management while coordinating and implementing new ideas. I pride myself in always wanting to learn more and I do so quickly. Taking pride in any task I am given, I dedicate myself to my job fully. SKILLS

● Safety protocols

● Employee training

● Effective at Multitasking

● lCustomer service oriented

● Fluent in English and Spanish

● Motivated, Flexible, work well under pressure

● Performance management

● TMS, Microsoft and other computer skills

● Organized and punctual

● Take pride in professionalism

● Acts with integrity

● Quick to learn and adapt

● Strong work ethics

● Problem solving, Interpersonal. Organizational, Time management, Leadership, Adaptability, Motivational, Critical thinking, Decision making, Data entry, Conflict management and so many other skills certified by Breaking Ground.

EXPERIENCE

Area Supervisor, Ross store, Belair, MD, May 2023- Present

● Responsible for opening and/or closing store

● Supervising all the Associates

● Maintaining a friendly, easy to shop environment

● A Store leader responsible for all areas assigned as well as general operations and supervision when functioning as the Manager on Duty.

● Ensure proper merchandise presentation and maintain a clean work area at all times

● Responsible for executing and supervising Company operational processes

● Ensure recovery, sizing and markdowns are completed

● Receiving merchandise truck on a daily (Mon-Fri), Stockroom Leads

● Ensure cash pulls and bank deposits are conducted to Company policy

● Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll submission and Payroll reporting as needed.

● And many other duties as assigned by Store Manager Operations Manager, FedEx Ground, EBRN80, Sept 2021-April 2023

● Direct and lead package handlers in three different work areas at times to successfully handle, scan and load packages to be delivered.

● Responsible for training and certification of all tugger operations on preload as well as the creation and recertification within OSHA guidelines and FedEx structure.

● Responsible for incoming package handlers tours, orientation and a 3 day training class upon entry.

● Responsible for creating attainable goals for package handlers and motivating teams to meet them.

● Manage the efficient sorting, delivering and scanning of up to 25,000 local packages within a prescribed time framed.

● Help ensure the PH success through cross training and specific job functional training as well.

● Meet and/or exceed all quantitative goals given to me and provide communications and feedback to all direct reports, seniors and package handlers as well

● Responsible for OSHA required safety meetings, mandatory engagement meetings, and daily staff meetings with all subordinates.

● Create all termination reports for preload operations as well as keep accurate records of all package handlers time, productivity and behavior.

● Developed and led 5 package handlers into advanced careers. Package Handler, FedEx Ground, July 2021- Sept 2021, East Brunswick, NJ

● Loaded and/or unloaded packages as well as oversaw the upstairs as a facer, while the FedEx operations were running.

● Graded consistently and applauded for my performance, work ethic, integrity, and my attendance.

● Got offered and given Operations Manager position after 2 months of being a Package handler for my excellent performance and providing the knowledge for performing the role well.

● Helped with translations to non english speaking package handlers.

● Trained most of all the new package handlers on the dock about Safety and their duties.

Warehouse Associate, Amazon Fulfillment, EWR9, Oct 2017-July 2021, Carteret, NJ

● Abided by all safety standards and OSHA regulations in the warehouse environment.

● Fulfilled orders by collecting items from inventory.

● Keep the work area organized and clutter-free.

● Maintained a good working relationship with co-workers and management.

● Completed assigned tasks with little or no supervision.

● Work in a very fast paced environment, picking 884+ items per hour.

● Team-oriented and efficient in meeting challenging daily demands.

● Duties include but limited to scanning, sorting, and picking items/products. Call Center Agent, Columbia Doctors-Assigned by Medix (Temp)Oct 2016-Oct 2017, Fort Lee, NJ

● Temp one year contract for 23 doctors

● Enter data efficiently and accurately to update patients' accounts.

● Met expected number of calls each hour and booked appointments using EMR.

● Placed and answered calls, providing an excellent customer experience by applying good listening skills.

● Engage with customers to understand and resolve issues and answer questions.

● Updating patient demographics and medical history.

● Verification of insurance

Medical Administrative Secretary/Supervisor, Podiatrist Assoc of Belleville, Jan 2010- Oct 2016, Belleville, NJ

● Managed all front office activities to optimize facility workflows and patient management.

● Trained new and existing staff of new computer systems and facilitated communications between clinics and systems support specialists.

● Monitor patients given Krystexxa via IV Injection for 3 hours for Chronic gout.

● Delivered excellent customer service and facilitated development of patients protection standards.

● Maintained Compliance with established policies, procedures, regulatory and accreditation requirements and applicable professional standards.

● Scanned reports, patients consent forms and charts forms into patient records.

● Scheduled conference rooms to support meeting coordination.

● Maintained organized filing system for digital and hardcopy documents

● Medical billing and coding

● Contacted hospital and/or clinics for reports

● Sterilization of office and tools at the end of day CERTIFICATIONS

Food Handler –Certification # L2S-FH-000*******–

EDUCATION

Breaking Ground

FedEx, East Brunswick, NJ

Medical Administrative Assistant Diploma

Penn Foster College- Scranton, PA

High School Diploma

Penn Foster High School- Scranton, PA

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