Customer Service Sales Associate
Resume:
Shanteshia Johnson
Waynesboro, MS 39367
************@*****.***
Attain a position that will enable me to use my communication and organizational skills, customer service background, and my ability to work well with others.
Authorized to work in the US for any employer
Account Manager/Customer Service Rep/Deliver Driver
WGH Solutions- Waynesboro, MS
February 2015 to February 2023
1. Managing customers accounts making sure they stay within a budget on a timely fashion...
• Maintain customer accounts and record account information. Oversee customer financial accounts and process customer adjustments. Make product recommendations or services to customers based on their needs and preferences.
• Communicating with clients to ensure that all of their needs are understood and addressed.
• Building strong client relationships to maintain old business and acquire new customers.
• Resolving complaints and keeping track of all processes that pertain to the client’s desires.
• Managed customer accounts
• Greeted customers
• Operated the cash register
• Collected and documented orders
• Resolved customer issues
• Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
• Make Deposit
• Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.
• Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
• Assisting with loading and unloading items from vehicles.
• Accepting payments for delivered items.
• Providing excellent customer service, answering questions, and handling complaints from clients.
• Adhering to assigned routes and following time schedules.
• Abiding by all transportation laws and maintaining a safe driving record.
• Preparing reports and other documents relating to deliveries.
• Operating equipment and machines, such as cars, trucks, forklifts, etc.
Cashier/Sales Associate
Exxon - Waynesboro, MS
June 2012 to April 2018
Working as a cashier meeting and greetings customers in a fast pace environment. Has the ability to add, subtract and deal with large sums of money. Computer literate. Cashier is responsible for processing cash, debit, credit and check transactions using a cash register or other point-of-sale system in a retail environment.
Coil Winder
Howards Industries - Laurel, MS
May 2005 to February 2012
Making production daily. Winding coils to perfection. Working 60-80 hours weekly. Has the ability to stand on feet for numerous of hours. Has the ability to work as a team.
Education
Diploma in Business Related
Wayne County High School - Waynesboro, MS
August 2001 to May 2005
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