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Human Resources Customer Service

Location:
Dallas, TX
Posted:
June 30, 2023

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Resume:

Yaninth Valera

Energetic HR Generalist With **+ Years of Experience, Expert in Employee Training and Engagement, Work on Clinical HR Teams, Effectively Managing Multiple Recruitment and Retention Priorities. Committed To Channeling My Passion for HR To Ensure Department Operations Run Smoothly and Deliver Maximum Value to The Organization, Seeking to Invigorate the Business Culture at Agribrands Purina Venezuela S.R.L. -Cargill Improved Management Performance and Executed Programs to Obtain 100% Commitment from Employees with The Company's New Processes and Systems.

Contact

Address

Dallas, TX, 75287

Phone

469-***-****

E-mail

adxz0y@r.postjobfree.com

LinkedIn

www.linkedin.com/in/yaninth-valera-moreno-47795212

Skills

Employee Engagement

Talent management

Benefits and compensation

HR management

In-depth knowledge of HR Compliance

Team Bonding

Executive support

New employee orientations

Team Building

File and records management

Human resources

Labor relations

Recruitment

Procedures implementation

Change implementation

Report generation

Diversity programs

Project Management

Succession planning

Knowledgeable in all HR Systems

Training and mentoring

Employee recruitment

SharePoint Intranet software

Performance Management

Termination procedures

Staff training/development

Contract Negotiation

Staff orientation

Organizational Development

Software

Excel, HR softwares, power point, word

Languages

Spanish/ English

Accomplishment

Collaborated with team of 10 in the development of Kronos.

Supervised team of 10+ staff members.

Used Microsoft Excel to develop inventory tracking spreadsheets.

I was the corporate image of the company in all countries in which it is operating,

Successfully lead the national program “Huellas de Vida”

Talented Senior Human Resources Generalist with extensive knowledge of benefits administration, compensation management, recruitment, and all other areas of HR activities. Analytical and critical thinker with advanced communication and planning abilities. Looking to leverage 10+ years of experience to take on a new role with Cargill.

Work History

2022-10

Current job

2018-07 - 2022-05

HR Assistant

Tornado Bus Company, Dallas, TX

E Verify process.

Add the new hires in ADP.

Assist HR with onboarding.

Give new employees orientation in Spanish.

Assist in the orientation process for new hires.

Assemble the file folders of new employees.

Welcomes and directs visitors and clients.

Schedules and organizes complex activities such as meetings, travel, conferences, and department activities for all members of the department.

Assists HR Department with filing of sensitive information such as employee or medical files.

Drafts written responses or replies by phone or e-mail when necessary. Responds to regularly occurring requests for information.

Assists with preparation of certain documents.

Creates reports from various company systems.

Types and designs general correspondences, memos, charts, tables, graphs, business plans, etc.

File, scan, or mail out confidential information for the department.

Responsible for the inventory and issuing of employee uniforms, safety gear and name badge.

Admin of courtesy traveling vouchers.

Coordinates employee birthday event every month.

Maintains office supplies and submits orders.

other assigned duties.

Marketing Promoter

Laguna Dental/ Globo Dental/ Azul Dental, Dallas, TX

Distributed advertising and marketing collateral to store locations.

Achieved or surpassed monthly and yearly sales goals on consistent basis.

Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.

Visited from store to store 80% of time to promote services.

Directly monitored marketing effectiveness with clients and suggested improvements, resulting in a 30% increase in sales.

Provide information to customers about promotions, gifts and benefits when they prefer our services.

2016-11 - 2018-04

Sales Advisor Ford- Division Trucks

Difor Chile S.A, Santiago of Chile, Santiago Centro/ Chile

Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.

Listened to customer details and offered matching solutions to meet wide range of requirements.

Created professional sales presentations to effectively demonstrate product features and competitive advantages.

Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Developed and delivered engaging sales presentations to convey product benefits.

Scheduled appointments and managed master calendar.

Responded to in-person, by web and telephone requests for information about company offerings.

Demonstrated features, answered questions and offered solutions.

Expanded customer base and boosted profit within product line.

Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.

Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.

Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.

Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.

I worked on the automation of the calculation process of the budgets presented to the customers.

2008-03 - 2016-07

Senior Human Resources Generalist /HR Coordinator

Agribrands Purina Venezuela S.R.L. (Cargill), Maracay, Aragua- Venezuela

Applied (following corporate guidelines) recruitment strategies to find best candidates for each opening.

Responsible for uploading and updating the data in the Athena compensation system.

Support in collecting information related to HR expenses, benefits and salaries of all workers for the preparation of the annual budget of the business.

I Provided troubleshooting and technical assistance in use of Kronos system.

Review and validation of the data loaded into the Kronos system.

Management of the remuneration system seven.

Support in the administration and delivery of benefits such as endowment, bonuses and insurance policies.

Consistently comply with the human resources policies and procedures of the business unit.

I implemented corporative strategies to increase employee satisfaction and reduce turnover.

Conducted workplace compliance training to reduce liability risks and operate effectively.

I Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.

I Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.

Performed timely project management within budget constraints for issues regarding executive leadership.

Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.

Deliver consultative services and recruited qualified and diversified candidates for employment.

Counsel supervisors to identify and resolve conflicts.

Maintained work structure by updating job requirements and job descriptions for positions.

Conserved time and improved workflows by handling special projects and emergency solutions.

Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.

Participation in evaluations with senior leadership to establish and develop corporate and HR policies and procedures.

Performed budget analysis to control expenditures and predict future budget needs.

I Improved customer service rankings by quickly resolving issues to improve overall satisfaction.

Completed projects on time and under budget while resolving complex issues for senior leaders.

I Collected information on areas such as production, finance, supply chain and commercial and analyzed trends in order to assist with making decisions.

I Led special training and corporative culture courses.

Support the HR Manager in the engagement survey process. Encourage area managers to report results, generate action plans, follow up and comply with those action plans. Support to managers in managing the Kenexa system (commitment survey system).

Promote communication through the different media, to ensure that key messages are delivered to encourage employee engagement.

Serve as a link between the corporate communications and institutional relations area and the different business areas.

Executed programs to strengthen the green book culture (corporate culture) within the business unit.

I Supported the planning and celebration of the green day of all the localities of the country.

Collaborate with the communication and dissemination of the CAN culture.

Lead the social responsibility program of the business unit.

Participate in projects that improve the management of social responsibility the business unit to meet the goal of an enriched community.

2004-06 - 2008-03

HR Analyst/Senior HR Analyst

Aplina Productos Alimenticios, C.A., Maracay, Aragua- Venezuela

Performed budget analysis to control expenditures and predict future budget needs.

Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.

Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.

Recommended process improvements to continually identify, analyze and fix constraints and challenges.

Maintained work structure by updating job requirements and job descriptions for positions.

Provided troubleshooting and technical assistance in use of PeopleAdmin system.

Conducted workplace compliance training to reduce liability risks and operate effectively.

Implemented process improvements to automate office operations.

Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.

Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.

Education

1995-10 - 2001-03

Bachelors in Human Resources

University of Carabobo - Valencia- Venezuela

2009-11 - 2012-07

Master in Human Resources Management

UNEFA - Maracay- Venezuela

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