IVONNE FENN

Cambridge MA · 260-***-****

adxz0n@r.postjobfree.com

Experienced, bilingual manager & operations lead with a demonstrated history of working in the non- profit, fitness, life science & healthcare industries. Skilled in strategic decision making, multi-tasking, team management, recruiting & training new talent, budgeting, scheduling, payroll, event logistics & management, and communication across diverse teams. EXPERIENCE

MARCH 2019 – PRESENT

Supervisor Coach, Telefund Inc.

Boston, MA

● Working with Telefund Directors to coordinate and supervise daily operations

● Successfully manage most morning shifts throughout the week, including monitoring and supervising all callers, overseeing up to 50 callers per shift, while resolving caller issues & tracking need for disciplinary action

● Lead local recruiting activity to source new talent, recruited at least 9 new team members, and provided orientation to new callers

● Participate and run daily group workshops for 8-10 professional fundraisers at a time with a focus on motivating & educating callers on the merits and keys to success for each new campaign

● Provide daily one-on-one training to professional fundraisers, including orientation on the use of key software such as Noble Composer Dialer and on the switch to Google Chrome – trained over 15 Telefund fundraisers on use of software

● Responsible for payroll administration for the Boston office, includes managing & processing payroll for 40+ employees on a biweekly basis – clean out UpperCut to maintain an active list of callers from Boston, Denver, Ohio, Texas & Florida

● Maintain up-to-date schedule for regional callers each week, including adding & clearing callers from schedule, and sending schedule on-time every Thursday morning to Ops team

● Assisting all Telefund remote fundraisers with IT support and resolving technical issues such as software updates, audio issues, connectivity issues, portals etc., as well as keeping track of all Telefund and Grassroots hardware and configured equipment

● Organized logistics & oversaw moves for Grassroots and Telefund offices, managed breakdown of old office space and setup of new Boston office as required for training and file management

● Strive to take active role in ensuring open communication with all employees, including regularly checking in on caller’s well-being during these difficult times JULY 2019 – DECEMBER 2020

Fitness & Marketing Director, Everfitness LLC

Somerville, MA

● Increased new membership sign-ups by 26% in less than 2 months by adding new service offerings focused on enhanced guest satisfaction and freshly created marketing campaign

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● Optimized and redesigned new website as well as launched social media presence with new marketing materials on multiple platforms

● Developed & implemented Covid-19 safety protocols for safety of all fitness members and staff

● Communicated & contacted members with past due balances via telephone and email to manage & collect payments in arrears – collected over $3,000/month of unpaid balances totaling over $40,000 across two locations

APRIL 2015 – FEB 2019

Director of Operations, Scicolab Ventures LLC

Satellite Beach, FL

● Responsible for managing operations & logistics for life sciences consulting business owner, including setting client appointments, managing travel arrangements & meetings, overseeing shipping & receiving of client materials, and tracking & ordering supplies

● Managed budget that included revenues of up to $25,000 per month and accounts payable & receivable from various life science vendors & clients, managed company expenses and organized receipts for tax filing in communication with local accountant

● Coordinated planning and logistics of 2017 Wyoming Global Technologies Summit at the Jackson Hole Center for the Arts - with a budget of $250,000 organized a 3-day deep technology & life sciences conference for 150+ distinguished guests that included venture capital investors, startup founders, and Wyoming State Governor Matt Mead

● Supported communications with leadership of Jackson Hole Technology Partnership, the Wyoming Governor’s Office, and corporate & private HNW individual sponsors – received written recognition from Wyoming Governor Matt Mead FEB 2012 – APRIL 2014

Payroll Human Resource Development, Riverside Manufacturing Fort Wayne, IN

● Responsible for driving & connecting the hiring and payroll processes into a single HR System

● Created & implemented a system providing easier access for employees to have direct communication with HR managers

● Achieved a seamless hire-to-pay process with help of developing team EDUCATION

AUGUST 2012

Ivy Tech, Associate Degree Coursework

DECEMBER 2018

Initiating & Planning Projects, Coursera Certificate (UCI) SKILLS

• Remote management of diverse teams

• Bilingual – Fluent in Spanish & English

• Highly proficient in MS Office applications

• HR, payroll, recruiting & on-boarding

• Basic IT support & hardware configuration

• CPR certified

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