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Store Manager Customer Service

Location:
Angola
Posted:
June 28, 2023

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Resume:

CURRICULUM VITAE

PERSONAL DATA

Name: Pedro Francisco Tabita

Address 1: Angola, Luanda – Talatona, Bairro Militar

Current Address: Angola, Benguela – City of Benguela

Contacts: 926 097 524 / 923 733 329

Email: adxyzs@r.postjobfree.com

ACADEMIC QUALIFICATIONS

June 6th 2023: Attending Master + MBA in Project Management at ENEB

2013-2015: 3rd year of University Attendance in Management by the Polytechnic Institute of Technologies and Sciences – ISPTEC.

2007 - 2010: High School completed in Physics and Biology by the School Complex 21 January / FAN.

PROFESSIONAL EXPERIENCE

(Marc. 2023 – so far): Business Support (Commodity and Tracking Assistant) at World Food Programme - (LMD Project)

Description:

- Administer the database identifying gaps, trends and key issues in consultation with the Commodities Manager.

- Maintain an audit ready, well-organized filling system for all commodity files, records and reports. Make sure that all documents, reports and files are secure and kept in a safe place.

- Issuing Consignments.

- Backstop warehouse storekeepers during absence and perform roles including physical inventory analysis, capturing and posting.

- Ensure adequacy of the warehouses and proper commodity handling and tracking.

- To maintain accurate commodity accounting records of all Receipts, Dispatches, Losses and distributions.

- To ensure that the distributions records are verified, cross checked against the respective distribution center.

- Capture stock movement records onto RITA system. Support daily warehouse closing reconciliation and accurate inventory checks in compliance with the warehouse management requirements.

- Issuing documents (packing list) to allow the work-orders and plan internal (Warehouse to warehouse) and external stock movements.

- Assist with receiving/dispatch commodities including transshipment (truck to truck) against official approved documentation (e.g., waybills and/or delivery notes) on RITA system.

- Fill in the waybills and sign them.

- Liaise with the distribution teams to ensure that the commodities are dispatched on time for the distributions, liaise with the transporter company in cooperation with the Logistics Assistant in the Base to mobilise them for the dispatched.

- Ensure periodic review and cross check of Transportation records, warehouse records and commodity reports.

- Assist with physical count of commodities including the quality in compliance with the established standards.

- Responsible for the management of tracking and data management of distribution information of commodities and the management of commodity movements of the LMD Project.

- Scrutinize all waybills to ensure that the commodities are of correct quantities and quality as manifested on the waybill.

(Oct. 2021 – Marc. 2023): Store Manager at Electromax, SA

Description:

- Team management / store management / inventory control

- Inventory Management

- Invoicing (Issuance of invoices, credit notes by Primavera);

- Ensure stock available in stores / Cash management / conducting regular inventories.

- Management of final and business customers (customer satisfaction, loyalty, returns, complaints, etc.);

- Sales and stock reports

- Retail loss prevention

- Keep the team motivated and focused on providing quality service.

(June 2019 – Nov 2020): Finance Technician at Atlas Group, Lda

Description:

- Management of the entire Letter of Credit process from the opening to the settlement of the final invoice to the supplier.

- Registration and control of bank guarantees.

- Daily preparation of financial reports / Financial planning and forecasting.

- Conducting banking operations.

- Make payments to local and foreign suppliers.

- Payment of salaries of nationals and expatriates

- Bank reconciliation.

- Treasury management

-Banks

- Organization of documents of CDI's, commercial financing (Commercial Loans / Discounts / Refinancings)

(April 2018 – May 2019): Accountant at Grandes Moagens de Angola, Lda

Description:

- Management of the Documentary Import Credit process _ CDI’s.

-Taxes

- Organization and classification of accounting documents.

- Maintenance of customer files and records.

- Sending final import documents to commercial banks.

- Treasury Management.

- Relationship with banks (Negotiations and Operations);

- Posting and processing of accounting entries / Payment of salaries / Calculation and payment of Taxes.

(August 2017 – March 2018): Operational Treasury Technician at TBA (Zahara Group)

Description:

- Management of the Letter of Credit process - LC's and Advances.

- Update the control maps of the LC's and Advances.

- Sending the final import documents to the commercial banks.

- Issuance of payment orders (PO).

- Payment of Taxes / Update of bank statements in the internal file.

- Issuance of letters for payment from local and international suppliers.

- Payment of wages / Registration and control of bank guarantees

- Registration of payments to foreigners in SAP and Primavera.

(May 2015 – Jul 2017): Sales Professional – Assistant Store Manager at ZAP

Description:

- Management of stocks and supply of goods.

- Final Customer Service / Team management (pre-shift briefings, attendance control, training, etc.).

- Sending daily sales reports.

- Deposit of values in banks indicated by the financial department.

- Management of customer complaints and suggestions.

- Define sales strategies and techniques to ensure customer satisfaction

- Perform cyclical and rotating inventories, control incoming and outgoing transactions, adjustments and

reconcile the flow of return and flow, to identify stock differences

LANGUAGES

English: Fluent

Portuguese: Native

SKILLS

Team working and leadership.

Good planning and forecasting.

Ability to work under pressure and in a multicultural

environment.

Accounting and reporting skills.

Good communication skills.

Problem-solving and result oriented.

Excellent knowledge of Microsoft Windows OS.

Excellent knowledge of the Microsoft Office package.

Good speaker and presenter.

Adapting to different and new environments

REFERENCES

Eyad Hassan – Logistics Officer

World Food Programme – ANGOLA

Tel: +244-*********

Email: adxyzs@r.postjobfree.com

Mariana Rodrigues - LMD information management officer & CO Communication Officer

World Food Programme – ANGOLA

Tel: +351-*********

Email: adxyzs@r.postjobfree.com

Miguel Pires – Commercial Director

Electromax, SA – ANGOLA

Tel: + 943 258 144

Email: adxyzs@r.postjobfree.com

Susana Pais – Treasury Manager

Grupo Zahara, SA – ANGOLA

Tel: +351-***-***-***

Email: adxyzs@r.postjobfree.com



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