Sabrea

Evans Detailed Customer service representative known for having great organizational

skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

267-***-****

adxyzh@r.postjobfree.com

Philadelphia, Pa 19149

Associate Degree of

Business Administration

Available on request.

Community college of Philadelphia

2018

EXPERIENCE

EDUCATION

REFERENCES

Point of contact for all potential customers investigating and resolving issues that are submitted to the customer service team.

Trained new hires on products and services, best practices and protocols to reduce process gaps.

Utilize efficacious techniques to pinpoint the needs of customers that assists the sales team in selecting qualified appointments.

Collaborate with store managers to identify trends within the beauty department and create systems to grow sales.

Responsible for the complete operation of the Beauty Department ensuring a high level of productivity and enabling the department to meet or exceed budgeted sales and Provide personalized service and build relationships with customers during their store visits and through subsequent follow-up contact. Assisted in payroll and scheduling for team of ten employees Task delegation and overseeing team during shift

Retail Banker

Department Manager

Almo Corporation · 2019 -2023

CVS HEALTH · 2017- 2019

Operated cash register for cash, check and credit card transactions with 95% accuracy.

Up selling and making recommendations to customers. Daily financial reconciliation and reporting and cash deposits Representing the store in a professional and positive manner Tracking monthly and annual sales and performance goals Sales Associate

H&M · 2015- 2017

SKILLS

Microsoft Office proficiency

Filing and data archiving

Sales Expertise

55 WPM typing speed

Inbound and outbound calling

Problem-solving

Payroll

Attention to detail

Flexibility

Time-Management

Strong writing skills

M&T Bank · 2023-Present

Customer service representative

Point of contact for customers with banking needs including transfers, deposits and balance inquiries.

Surpassed monthly goal by 20% for customer recommendations to M&T products and services.

Surpassed sales goal by 5% for sales referrals to assist the sales team in overall goals

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