Customer Service Medical Assistant
Resume:
Leonelle Douglas
New Orleans, LA. 70126
adxyyc@r.postjobfree.com
Objective:
To work in a professional environment in which I will have the ability to display the many acquired experiences and skills that will provide me the opportunity to continue to evolve and grow professionally.
Experience:
New Orleans East Urgent Care
Medical Assistant- 08/2019- 02/2021
Perform administrative and clinical duties to support medical staff as well as working closely with healthcare professionals to communicate with patients while maintaining patient confidentiality.
Make sure patients and providers are prepared for visits and being the best support throughout the process.
Utilize computer applications and resources essential to completing the coding process efficiently.
Meet and maintain charge lag and appropriate coding productivity standards within the time frame established by management staff.
Refer problem accounts to appropriate coding or management personnel for resolution.
Identify incomplete documentation in the medical record and formulate a physician query to obtain missing documentation and/or clarification to accurately complete the coding process.
Monitor and resolve coding edits and denials in a timely manner to ensure optimal reimbursement.
Make forward progress within the period toward meeting coding accuracy standards of the departments within the first year of employment.
Meet appropriate coding productivity standards within the time frame established by management staff.
Utilize standard coding guidelines, principles, and coding clinics to assign the appropriate ICD and CPT codes for all record types to ensure accurate reimbursement. (i.e., use of coding clinics, CPT Assistant, etc.) and to determine the level of acuity.
First-line Schools- Langston Hughes Academy
Lead Teacher- 02/21- present
Responsible for working with parents, administrators and other teachers as well as other staff to improve students' experience and meet teaching objectives, create weekly lesson plans and exercise the ability to teach according to core curriculum, supervise and monitor students daily interactions and monthly progress, adhere to state regulations for the development of young children, accompany children during outdoor activities.
Education:
Warren Easton Fundamental High School
GPA: 3.0
Customer Service Certification, and Accounting Courses
CPR/Health and Safety Certification
Southern University at New Orleans
GPA: 2.8
Computer Technology Skills and Accounting Courses
Clinical Lynks
Phlebotomy Technician Program
References available upon request
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