SUMMARY

SKILLS

EXPERIENCE

AMESHA

CORLEY

adxyya@r.postjobfree.com

336-***-****

Madison, NC 27025

Looking to obtain a position in which my current experience may be utilized as well as have the ability to gain further knowledge and growth. Excellent communication and verbal skills. Works well in a fast paced environment and detail oriented. Analytical Claims Manager managing internal functions of teams, promoting high levels of quality production and overseeing specialized operational functions. Constructed concurrent objectives to promote efficiency and influence positive outcomes. Dedicated to team success while solving problems with minimal oversight.

• MS Word

• MS Excel

• MS PowerPoint

• MS Access

• SAP

• 10 KEY

• Various other software databases

• Proactive and Focused

• Adaptable to Changing Conditions

• Service-Oriented

• Decision Making

• Prioritizing and Planning

• Compliance Assessment

• Employee Training Oversight

• Problem Anticipation and Resolution

• Risk Assessment

• Time Management

• Critical Thinking

• Staff Recruitment and Hiring

• Cost Data Analysis

• Operational Reporting

• Relationship Building

• Data Analysis

• Quality Assurance

• Business Relationship Management

• Strategy Development

• Advanced Mathematics

• Goal Setting

• Team Building Leadership

LOSS ANALYSIS HUD CLAIMS SUPERVISOR 06/2020 to Current Stokesdale, NC

Participates in the hiring and interviewing process, as needed Assists with new employee on-boarding process, as well as training Recommend employee disciplinary action to Manager.

•

HR involvement as necessary Responsible for payroll of staff reporting directly to supervisor Mentor and perform professional development within the claims team Identify opportunities for process improvements and efficiencies Monitors timeliness of claim filing to ensure HUD deadlines are met Tracks Inventory and promotes proactive and effective pipeline management in accordance with performance standard expectations Adhere to and enforce company policies and integrity of financial data and all aspects of the Sclaim process.

•

Ensure proper review and execution of needed supporting documentation to Ensure claim can be submitted to HUD properly and timely Maintain a working knowledge of and ensure compliance wit HUD guidelines, relevant laws and regulations Conducts audits of analysts pipelines to ensure processes and procedures are being followed Provides training on consistent reported errors Updates teams of all internal and Celink policy, guideline or regulation changes Handles escalated loan issues prior to referral to Manager Update Reverse Mortgage Systems, (RMSS), with appropriate step codes, processor codes and notes Accurately update HERMIT with the correct data and supporting documents Review processor reports and make corrections accordingly Timely communication of any discrepancies, issues or other matters with management Advise management on HUD-specific issues and challenges and their relative impact on the operations of the department Liaise with other departments within the company in order to understand and resolve differences Identify and implement

•

process improvements Provide support for IT projects designed to improve automation and efficiencies Minimize overtime and servicing Loss expense. CLAIMS PROCESSOR 09/2016 to 06/2020

Celink - Stokesdale, NC

• Manage claims on all HUD insured assets as assigned.

• Obtain necessary information needed to file 27011 claims to HUD for reimbursement. Perform daily follow-up of all assigned assets to ensure a smooth process to avoid delays.

•

• Respond to all incoming requests regarding claims status'. Conduct proactive and effective pipeline management in accordance with standard performance expectations.

•

Update Reverse Mortgage Servicing System with the status of assigned claims including events completed and/or delays.

•

Complete proper review and execution of needed supporting documentation to ensure claim can be submitted to HUD properly and timely.

•

Verify the accuracy of all relative documents extracted from various resources, including invoices, internal departments, vendors, and external servicers.

•

Review balance history transactions, advances, and external expense sheets to ensure all applicable expenses have been claimed or removed.

•

Liaise with other departments within the company in order to understand and resolve differences.

•

• Identify opportunities for process improvement and efficiencies. Perform timely communication regarding discrepancies, issues or other matters with management.

•

SENIOR BUYER/PLANNER 03/2011 to 06/2015

USA

• Initiated purchase orders and.

Amendments for all materials; arranged for submission and inspection of sample products as required; maintained close coordination with plant engineering to ensure timely execution of product and services sourcing activities.

•

Secured and analyzed quotations, negotiated prices and terms with suppliers, and recommended suppliers with respect to cost, quality and delivery competitiveness for assigned responsibilities.

•

Coordinated the planning of recent schedules and inventory control parameters for the assigned products and services.

•

Coordinated as appropriate quality matters and engineering changes/developments between company activities and suppliers.

•

TRAINING COORDINATOR 11/2007 to 02/2011

DEXIS/I-CAT - Alpharetta, GA

• Schedule multiple office training for product customers throughout USA and Canada.

• Maintain Customer satisfaction with product and process any claims.

• Maintain schedule for 50+ trainers in the USA and Canada.

• Handle multiline phone system.

• Available 24/7 due to time difference and weather. SENIOR CLAIMS EXAMINER 01/2001 to 09/2007

Bank Of America - High Point, NC

Answer incoming customer calls in regard to Disability, Unemployment and Accidental Death protection.

•

Process customer claims in said above areas and follow company policy for processing.

•

• Outbound calls to obtain necessary information to properly process said claims. Entered and updated new customer details in the customer relationship management software according to administrative guidelines.

•

EDUCATION AND

TRAINING

REFERENCES

Dalton L. McMichael High

High School Diploma

01/1999

Webster University

BA

Business Management, 01/2003

REFERENCES Available upon request

Contact this candidate