Customer Service Medical Center

PEGGY FELTES

** ***** ***** *************, ** ***37

336-***-**** *********@*****.***

OBJECTIVE

Seeking a position where I can utilize my customer service expertise, organization skills, time management experience, and leadership abilities.

PROFESSIONAL SUMMARY

● Multiple years of customer service experience.

● Strong communication skills.

● Excellent organization abilities.

● History with diverse backgrounds and cultures.

● Proficient in MS Office.

WORK EXPERIENCE

Bladen County Schools: Elizabethtown, NC 2023-2023 Teacher Assistant/Tutor (Temporary)

● Assist teachers with classroom management.

● Assist teachers with instructional materials.

● Provide supplemental academic instruction in small group settings.

● Cover as needed in all fourth grade classrooms.

Columbus County Schools: Evergreen and Cerro Gordo NC 2022-2022 ESSER Teacher Assistant (Temporary)

● Assist teachers with classroom management.

● Assist teachers with instructional materials.

● Provide supplemental academic instruction in small group settings.

● Proctor EOGs

● Cover as needed in various grade level classrooms. Sampson Regional Medical Center: Clinton, NC 2019-2022 Credentialing Specialist

● Affiliate providers with all Sampson Regional Medical Center entities and associated practices.

● Acquire, maintain, and update provider professional ID’s as well as demographic information.

● Verify NPIs, major insurance company credentialing requirements

● Follow up on outstanding A/R balances

● Prepare, mail, record letters, and change status on collection accounts. Northwestern Mutual Insurance: Winston-Salem, NC 2018-2018 Assistant Financial Representative Receptionist

● Customer Service, answered the phone, and greeted visitors.

● Assisted beginner field reps with application input, collecting necessary information from prospective and existing clients.

● Managed incoming and outgoing mail, faxes, and FedEx envelopes/packages.

● Set up new field representatives’ computers.

Inmar: Winston-Salem, NC 2014-2017

Client Services Accounts Receivable

● Pharmaceutical reconciliation.

● Contacted insurance companies to obtain missing information.

● Proficient in AS400 software.

● Manually keyed pharmacy remittance advices into AS400 system.

● Ran, maintained, and updated daily reports for accurate reconciliation records. EDUCATION

2008-2010 – Billing & Coding Certifications. TechSkills Technical College, Health Services, High Point, NC

1984-2011 – Associates Degree. General Education with a concentration in Pre-Pharmacy. Guilford Technical Community College, Jamestown, NC. 2018-2019 – Pursued Bachelor’s Degree in Business Administration with concentration in Healthcare Management. Argosy University, 333 City Boulevard West, Suite 1810, Orange, CA 92868

References available upon request

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