Contact

adxyxk@r.postjobfree.com

https://www.linkedin.com/in/maha-butt-99a094134/

Maha Butt

C u s t o m e r S u p p o r t E x e c u t i v e

A self-motivated individual with core, Sale Support executive,travel counselor, customer service skills, and a sound Tele sales background self-motivated individual with core, Sale Support executive,travel counselor, customer service skills, and a sound Tele sales background. Experiences

Handle Dr.iQ (UK) based health care app, gives solutions to customer queries through phone, emails, and via chat.

Provides technical support to GP Surgery practice and dashboard cases through TeamViewer and Zoom.

Maintain client confidence by keeping their clinical data Information confidential. Resolved customer queries, recommended solutions, and guided product users through features and app functionalities. Identify customer needs and help customers use specific features.

Share feature requests and effective workarounds with team members. Inform customers about new features and functionalities. Respond to customer queries by using Zendesk software. Catered brands Dr.iQ, EZ Analytics, EZ Docs, Operose Health, and EZ Web.

Helps Audio World as a reader for recording syllabus. Help the visually challenged fulfill their educational needs to compete with their sighted peers in the examination and professional field.

Provide consultation with teachers of visually impaired students. Provide suggestions and Feedback to parents.

Supervised indoor and outdoor free play.

Followed instructions of teachers to carry out activities with visually impaired children aged 6-7 Years.

Monitors inbound and outbound calls, emails, chat, and social media responses against the company’s standards of performance.

Uses a quality monitoring system to compile and track performance. Provides actionable data and feedback to call center coaches and managers as well as to various internal support groups, as requested.

Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.

Customer Support Executive

Volunteer Audio World Program

Quality Assurance and Sale Support Specialist

01.2023 - present

04.2022 - 09.2022

08.2022 - 12.2022

AT TECH UK Based Health Project (Operose Health, NHS UK Health Centers Pakistan Foundation Fighting Blindness

Switch Communications(Islamabad)

11.2016 - 04.2022

International Serene Airlines

Sale Support Executive (Islamabad)

Provide maximum technical support to Sales Force to ensure increased awareness of ER (Airline Flight Code) products/services.

Provide reports on daily loads, advanced booking profiles, route performance, and utilization reports to the sales force to keep them updated on the load situation. Provide reports on daily loads, advanced booking profiles, route performance, and utilization reports to the sales force to keep them updated on the load situation. Updating monthly agent performance for agents and giving to Marketing Executives for review with travel agents.

Updating monthly agent performance for agents and giving to Marketing Executives for review with agents.

Monitor, Analysis and updated fare basses of ER( Serene Airlines Flight code) accordingly to the flight load.

Deal with Sublo, APW, AD50, RD50 and APW Voucher deals. LinkedIn

Bachelors of Commerce

Address

H#292, Main Boulevard Bahira Town Phase# 3

Certifications

Certified Tech Career Skills: Effective

Technical Communication

Certified Cybersecurity at Work

Certified Onboarding and Adoption Best

Practices for Customer Success

Management

Certified GDPR Compliance: Essential

Training

Certified Preventing Harassment in the

Workplace

Certified How to Proactively Manage

Conflict as an Employee

2019

Allama Iqbal Open University

Education

Phone

+923**-*******

Email

Hobby

11.2014 - 10.2016

MTBC (the US,Medical Transcription Billing Company) US Project Billing Executive (Islamabad)

To perform Medical Billing for US offshore doctors, Also corresponding with US doctors via calls Working on Rejected Claims.

Update daily patient Profile Data.

Performed quality checks, developed and reviewed performance reports, identified areas to improve, and implemented measures to improve performance levels and meet objectives. Conducted group training sessions on new products and services. Managing all quality-related activities, Reviewing process control plan. Drive Quality issues to root cause.

02.2013 - 11.2014

Ovex Technologies

Quality Assurance Executive (Islamabad)

Administered performance management by diagnosing improvement opportunities, and providing effective feedback, coaching, training, professional development, and corrective action plans. Managing all quality-related activities, Reviewing process control plan. Drive Quality issues to root cause.

Performed quality checks, developed and reviewed performance reports, identified areas to improve, and implemented measures to improve performance levels and meet objectives. Conducted group training sessions on new products and services. Zendesk Software

Salesforce Software

Zoom, Hup Spot

Jira, Radix Galaxy

Slack, Zoom Info

Google Suite

Amadeus

Problem-solving

Critical thinking

Negotiation skills

Problem-solving

Proactive

Microsoft Dynamics

Expertise

Software Skills

Language

Tennis

Reading Books

SEO

Well-Organized

Extrovert

Punctual

Personality

English

Urdu

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