Customer Service Property Manager
Resume:
MARGO LOMBRAGE
adxyx9@r.postjobfree.com
OBJECTIVE STATEMENT
A self-motivated professional with proven employee relations skills and knowledge of business practices. Excellent track record in designing and implementing plans for staff recruitment and development, cultural diversity, and conflict management. Demonstrated ability to successfully partner with other departments to achieve a strong foundation.
PROFESSIONAL EXPERIENCE
Assistant Property Manager (Commercial) August 2022 – February 2023
ALFRED I DUPONT
Managed a large-scale portfolio which included retail shopping centers, strip malls and office suites.
Managed rent collections, late notices, and evictions when necessary
Managed all tenant records in Skyline including move-ins, move-outs, and renewals.
Assisted in budget preparation, information gathering and data input.
Performs vacant space inspections.
Complete Welcome Tenant Packages, Rental Commencement Letters and Tenant Space turnover.
Preformed and maintained weekly security meeting minutes.
Maintained tenant certificate of insurance current and consistent in accordance to lease requirements.
Organizes and prioritizes large volumes of information and calls.
Acts as a liaison with other departments and outside agencies, including high-level staff such as District Managers, Vice-Presidents, and Board members.
Handles confidential and non-routine information and explains policies when necessary.
Coordinate and track important dates and meetings, such as annual and budget meetings.
Ensure that all communication is handled in a professional and courteous manner from the team on site. Also, ensures that phone messages and e-mails are responded to appropriately and within 24 hours, business hours.
Maintain owner relationship and satisfaction through appropriate communications.
Created and oversees tenant requests in FIIX for work orders, to include obtaining estimating, provide proposal submitting work orders and invoicing tenants.
Execute all areas defined as part of the Property Manager job description, in the absence of the Property Manager.
Regularly inspect tenant space, common areas, and property grounds to ensure a high level of maintenance at the highest standard.
Work with building maintenance staff, vendors, and service contractors to ensure work orders are complete in a timely matter.
Support new tenant orientation processing and coordinate tenant relation activates.
Perform property accounting functions such as AP/ AR processing and reporting.
Complete processing of tenant rent payments, and delinquent tenant handling.
Proficient in property management software such as YARDI, FIIX and SKYLINE
Executive Administrative Assistant February 2018 - March 2020
COUNTWISE LLC.
Welcome visitors and identify the nature of the visit then direct them to the appropriate department.
Managed the executive calendar, including making appointments and prioritizing the most sensitive matters.
Providing administrative assistance, such as writing, editing e-mails, drafts memos, and preparing communication on the executive behalf.
Organize travel arrangements such as flight, hotel, car rental etc.
Scheduling appointments, organizing meetings, arranging conference calls, and preparing minutes and recording notes.
Post positions on various job boards. Source, screen, and interview potential candidates.
On-board new employees, processed payroll with ADP. Assist with disciplinary and employee relations.
Provide management with requested weekly reports and documentation.
Conduct initial orientation completing I-9 forms and all new hire documents.
Conducted and ensure background checks and drug screenings are completed. Ensure staff receives uniforms, badge, employee number and clock in instructions.
Responsible for creating and sending invoices and responding to customer queries.
Resolve accounting discrepancies and irregularities in a timely manner.
Preformed QuickBooks account Reconciliation.
Proved accurate reporting, analysis, and entry of billing information.
Handling incoming and outgoing phone calls, emails, and correspondence.
Property Manager (Residential) December 2012 – February 2018
YAKUT PROPERTIES LLC.
Hands-on management of operations and maintenance to preserve and increase the value of residential and Multifamily properties ranging from 50 to 200 units.
Acquire/Screen prospective tenant and create lease.
Managed rent collections and payments.
Record all transactions and payments in QuickBooks.
Proficiency with industry software (YARDI)
Design and implement effective marketing initiatives for existing and potential residents.
Review and approve all prospective tenant applications.
Negotiate, prepare, and monitor legal documents relating to tenant occupancy.
Schedule and supervise inspections and maintenance programs.
Evaluate, approve, and monitor all vendor contracts.
Review and reconcile accounts payable and receivable.
Develop and administer complete and accurate annual budgets.
Present monthly management reports including updates on administrative items, financial situation, and condition of the property.
Respond to, investigate, and resolve all tenant concerns to achieve a high level of customer service.
Scheduled and directed all move-ins and move-outs walk though.
Prepared property sale contacts.
Create forms, memos, letters, and other correspondence.
EDUCATIONAL BACKGROUND
Notary Public/Notary Signing Agent 2023
CAM Licenses In -progress to be completed July 2023
GOLD COAST SCHOOL OF REAL ESTATE
Real Estate Sale Agent November 2017
GOLD COAST SCHOOL OF REAL ESTATE
OTHER SKILLS AND PROFICIENCIES
Dropbox*Word*Excel*Outlook*PowerPoint*QuickBooks*Google*Social Media*Detail oriented and very organized
Customer-service orientation*Attention to detail and accuracy*Strong verbal/ written communication skills*Problem analysis and resolution*Integrity and honesty* Outstanding organizational and time management skills* Responsible * Loyal*Dependable* Knowledge in HR policies and procedures*
References available upon request.
Contact this candidate