Outside Sales Business Development

Nathan Shepherd

Mount Vernon, MO *****

Phone Number: 417-***-****

Email: ************@*****.***

Summary

Fixed Operations for over 15 years with a successful track record in all previous positions pertaining dealership management, sales and technical background. Advanced user in operating and maintaining P&L’s in excess of 6 million dollars. Thrive in competition revolving around sales and profitability along having the ability to reach goals no matter the obstacle.

Areas of Experience

Outside Sales, business development, operations, customer outreach, P&L, Microsoft Office Applications, CDK DMS, Proceed DMS, Class A CDL, Ultipro, Paycom, Dayforce, interpersonal intelligence, mechanical and electrical issues as well as putting processes in place for improved efficiency.

Professional Experience

Tag Truck Center, Service Sales Manager

ALL TIME SALES RECORD-Increased monthly revenue by $70,000-$100,000 and $40,000-$70,000 net profit per month by providing a superior service to our customers. This was done by maximizing efficiency internally by setting processes in place then getting out in the market and engaging with customers across all different industries.

June 2022- Current

Expanded to a team of 30 direct reports from support staff, foreman, advisors and technicians

Identify problems and put processes in place to improve efficiencies and profit margins

Resolve issues from customer complaints, internal issues and technical problems revolving around complex repairs

Train the staff and empower them to make the right decisions

Monitor every individuals performance as well as closely watching the P&L

Monitor our cash report and aged receivables

Process warranty claims through several different OEM’s

Hold weekly meetings with techs and daily meetings with advisors

Payroll and performance reviews

Summit Truck Group, General Manager

3 TIME BACK TO BACK WINNER OF SERVICE DEPARTMENT OF THE YEAR- The department from losing over 250k before I started and got to +488k within 5 years by making huge steps year after year in sales and net profit. I implemented several processes and developed a team that was tremendously successful.

PARTS DEPARTMENT OF THE YEAR- I was able to achieve this by taking the department from losing over 60k a year to netting over +55k within a year by refining our processes, using our scale to buy properly to have larger margins and to develop our outside sales business by nearly double. The net gains came from reducing our obsolescence, keeping a quick moving inventory and making a huge impact in our local markets by focusing on outside sales business.

SEVERAL QUARTERLY SALES CONTEST WINNERS- I was the winner of the “The Sales Pursuit”, “Turn Up The Heat” and “Battle For The Belts” sales contests. This was won by being the number one department in the company according to how well you performed to your monthly sales, gross margin and net profit goals. The team I had developed was very competitive and would stay late into the night and come in super early in the morning to make sure we exceeded our goals with myself included.

January 2017- June 2022

Expanded to a team of 20 direct reports with positions from front counter parts sales, outside parts sales, department leads, technicians, advisors and support staff

Trained staff any chance I could during a coachable moment between parts and service

Perform Monthly P&L Reviews and how to improve the following month

Oversee repairs and all warranty claims

Hold regular meetings with both departments

Resolve all customer and internal issues

Monitor all the accounting schedules

Customer accounts and credit limits

Business development

Parts inventory

Performance Reviews

Payroll

Safety Meetings

Planning outside sales routes

Cold calling and retention customer visits

Filed monthly rebates from our filter program

Trained other managers in different locations that needed help

Traveled on occasion to help underperforming dealerships

Helped create Summit’s SOP

Collaborated with other managers to reduce obsolescence and maximize profits by buying in bulk when we shared trailer loads of products

Hawley Services Inc., Service Sales Manager

REDUCED COMPANY’S MONTHLY REPAIR EXPENSE BY $400,000 PER YEAR- This became possible when I had all major repairs and extended diagnostics come to my facility from 3 other locations. I was able to handle these types of repairs with my guidance to the technicians from being a master tech in a dealership. The company was previously sending out those repairs to OEM dealerships totaling 35,000 per month on average.

June 2014- January 2017

Managed a team of 12 direct reports with positions from support staff, technicians and foreman

Managed the parts inventory

Schedule trucks in and assign jobs to appropriate technicians

Monitored P&L and went over monthly budget usage with upper management

Oversee all repairs and help on complex issues

Monitored parts pricing from our vendors and looked for best deals to manage expenses

Enid Mack Sales, Shop Foreman

MACK MASTER TECH- I was able to achieve master level by completing all of my prerequisite training online and then all of the instructor led courses. High performers were the only ones sent to the training academy and I was consistently in the Top 3 every month in sales.

May 2012- June 2014

Grew to a team of 18 technicians

Trained new technicians

Helped with complex repairs

Performance Reviews

Went over P&L regularly with manager

Repaired Trucks

Spoke with customers so they understood what we were doing to their truck and how we got there when they had questions regarding the repair

Hawley Services, Shop Foreman

August 2010- May 2012

Managed a team of 8 Technicians

Scheduled Repairs

Worked on trucks and trailers

Controlled our inventory

Trained and helped upcoming technicians

Performance reviews

K&K Diesel, Technician

April 2008-August 2010

Helped experienced techs

Repaired Trucks, trailers, tractors and vehicles

Service calls

Education

Chaparral High School- Diploma

Autry Technology- Automotive Certificate

Mack Master Tech- Certificate

Chris Collins Management Class

Navistar Management Training Class

Tag Change Management Team Training

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