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Customer Service Assistant Manager

Location:
Minneapolis, MN
Posted:
June 28, 2023

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Resume:

MM

Mallory

McNeary

Restaurant Manager

***** ******* ***.*

Savage, MN, USA, 55378

adxywm@r.postjobfree.com

612-***-****

I have been Managing in customer service for over 10 years. I have been in charge of training and development a team of over 50 employees. Hiring and onboarding as well as employee retention. I have managed in a high volume restaurant the last 4 years with sales exceding 5 million dollars. Professional Experience

Manager Shake Shack January 2019 - March 2023

I was in charge of team development and training, conducted monthly trainer meetings and setting up training schedules. Hiring and onboarding for new employees. Food safety compliance checks. Inventory control and ordering. P&L and labor analysis. Rolled out curbside service at our location. Won Shake Shack of the year in 2022. Managed through COVID and the challenges of keeping staff and customers feeling safe in an ever changing environment. Conduct weekly inventory and analysis. Execution and training for all LTO's. Manager Leeann Chin August 2017 - January 2019

Training and development of 30+ employees. Hiring and onboarding of new employees. Conduct weekly inventory and food cost analysis. Running of all daily operations. Ordering and storage of all product. Scheduling of employees. Assistant Manager Super America August 2016 - August 2017 Managing of daily operations. Inventory par levels, ordering and storage. Loss prevention and security. Pricing analysis of competition. Baker Byerly's February 2010 - August 2017

Executed daily operations of bakery duties. Complete large orders. Complete orders for 7 different locations. Follow standards and procedures of running a Kosher bakery.

Education

St Louis Park H.S. at St Louis Park, MN September 2000 - May 2005 Key Skills

Training and development

Food safety compliance and training

Scheduling and labor analysis

Identifying potential challenges and solving problems



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