Dmitri Egorov

GTA, Ontario

416-***-****

adxyvp@r.postjobfree.com

linkedin.com/in/dmitriegorov

Result-driven Business Analyst with a strong focus on documentation, with process improvement and project management experience. 7 years Business Analyst gathering requirements and developing solutions in IT and Operations. Proficient in analyzing business requirements, identifying gaps, and developing comprehensive documentation to facilitate successful project execution. Skilled in translating complex technical concepts into clear and concise documentation that enables effective communication across teams. Certifications: CBAP, PMP, Lean Six Sigma and SAFe POPM.

Bell Feb 2022 – Apr 2023

IT Business Analyst

Facilitated requirement gathering sessions with business primes to translate business needs into agile user stories with detailed acceptance criteria and refine them with wireframes and mockups resulting in efficient development and implementation of the project.

Collaborated with Business and SMEs to write comprehensive technical documentation: Business Requirements Documents (BRD) and Editorial Requirements Documents (ERD) that served as a guide for development and testing teams. Maintained and updated documentation on Jira and Confluence. Served as intermediary between business and IT teams.

Designed test plans and test scripts to support Quality Assurance, coordinated UI/UX testing activities.

Documented testing results compiled and communicated reports and used Jira and Confluence daily to manage user stories, testing and project progress.

Led resolution of action items and tracked and managed related defects in MS Azure and ALM, ensuring timely completion of Business User Acceptance Testing (UAT) and System Functional Testing (SFT) phases.

Coordinated effort to resolve complex issues for Bell backed orchestration project with internal teams, external service providers (both offshore and onshore) including SAP, Amdocs/NM1, Moneris, GPS, DTS, and others, to drive tickets to completion in coordination with testers, developers, TCOE, and other stakeholders.

Performed deployment activities: designed and approved deployment plan, regression testing.

Utilized SAFe Agile methodology, participating actively in daily standups, PI Planning and Retrospective, backlog prioritization, using Kanban board/Scrum for quick feature deployment and issue resolution.

Provided daily updates and progress report to management.

Skills/Tools: SAFe POPM, SDLC, UAT, Confluence, Jira, eSpace, PI Planning Mural, AXShare, SAFeportal, Retrospected,Oracle Infranet, Oracle Enterprise Manager, IBM Portal, MS Azure, Team Foundation Server (TFS), ALM (Application Lifecycle Management)

Rogers Communications Mar 2019 – Feb 2022

Process Improvement Specialist

Defined project scope in collaboration with key stakeholders, identified business needs and objectives, analyzed gap and established criteria for success.

Conducted analysis of business processes to identify areas for improvement through requirement elicitation (interviews, workshops, document analysis, surveys) and process mapping.

Assessed and documented the current state, collaborated with stakeholders to define the future state, and developed change strategies. Examined the potential value of solutions, assessed risks, analyzed costs and benefits, and created business cases to justify changes.

Created solution options and performance metrics using process mapping, value stream mapping, use cases, and cause-effect diagrams to gather quantifiable data for decision-making.

Transformed elicited results into requirements, analyzed change scenarios, and recommended data-driven alternatives. Specified requirements and designed options for a suite of tools to optimize and automate business processes using Power Platform tools such as PowerApps, Automate, and Desktop Automate apps.

Collaborated with cross-functional teams to gather requirements, producing documentation including BRD, process maps, business cases, functional requirements, and requirement traceability documents.

Analyzed and quantified the value of proposed solutions, recorded, prioritized, and maintained requirements to meet stakeholder expectations.

Defined measurements and key performance indicators, established baselines, and tracked performance to ensure sustainable change.

Showcased proof of concept (PoC) and prototypes to demonstrate the value of solutions to business owners.

Provided training and guidance to staff and contractors, administered training in SuccessFactors and developed training materials. Promoted continuous change.

Configured Salesforce reports for Power BI, performed data transformations using Excel, Access, advanced SQL queries and Power BI for data modeling and reporting purposes.

Automated the process of Purchase Orders and Direct Invoice processing, improving efficiency and accuracy.

Managing backlog for process automation initiatives based on Power Platform.

Established a Health and Safety Dashboard utilizing data from multiple sources, resulting in a 30% increase in training completion rates.

Built concise, transparent financial reporting utilizing ETL processes based on Power BI using complex DAX expressions, integrating data from SharePoint, Salesforce, Oracle, and local databases for various projects.

Designed and implemented robotic process automation (RPA) solutions for automated processing of Purchase Orders and Direct Invoices.

Developed and implemented the application for warehouse process improvement covering following processes: inventory replenishment, order processing and shipment, equipment ordering, resulting in a 25% improvement in processing times and material losses for Rogers Wireless and Wireline groups.

Created a Power Platform Virtual Agent chatbot to provide users with the status of site spare requests and PO/Direct Invoice requests.

Launched and supported a site sign-in process addressing COVID-19, used by 100+ users daily across the country.

Skills/Tools: PMP, Lean Six Sigma, Power Platform developer: PowerApps, Automate, Desktop Automate, RPA (robotic process automation), Power BI/DAX developer, MS Visio, SharePoint admin, Office 365, CRM, Salesforce, Oracle/Discoverer, MS Access, Excel VBA, SQL, ITSM - ServiceNow, Data Warehousing, SAP/Business Objects, PowerPoint

Ericsson Corporation Aug 2008 – May 2018

Business Analyst, Project Coordinator

Driving end to end initiative to improve subcontractors’ performance in projects in terms of installation quality, lead times, acceptance rate, introducing training and certification, checklist for quality assurance, IT tools, set of KPIs, factor in KPIs for work distribution, implementing a set of IT tools to streamline and simplify the process.

Using multiple systems (SAP, OSS, Ericsson Operations DBs) to extract data for transformation and pre-processing to build reports for different departments. Designed data extraction and verification scripts with Python

Performed data analysis and reports using SQL. Financial data analysis to identify and manage all Purchase Orders related issues. Utilized Power BI to create analytics for stakeholders based on that data to create KPI and operation reporting

Coordinated technical and safety trainings, guidelines and instructions development and delivery to contractors, including trainings schedule coordination

Vendor management, collaborated subcontractors on performance, health & safety and quality issues - led meetings, maintained issue log and facilitated corrective actions execution, managed vendors’ contracts

Created and implemented financial tracking system for telecom project based on SAP (30.000 sites, 200+ contractors, 300+ own employees) which brought transparent cost allocation and reduced budget deviations

Took active part in SAP ERP project to streamline purchase order approval, requisition and closure process: collected requirements, identified gaps, developed alternative solutions.

Shaped, implemented, and updated KPIs model processes for LTE rollout projects to ensure delivery issues identified and addressed prior to escalations

Skills/Tools: SQL scripts and stored procedures, SQL Management Studio, Expert MS Excel with data extract and transform, VBA, Python/Pandas/NumPy, Intranet, SAP, API, UIPath, System Requirements, KPI, ITIL, Vendor Management, Business Requirements

EDUCATION AND CREDENTIALS

Certified Business Analysis Professional (CBAP) - International Institute of Business Analysis (IIBA)

Project Management Professional (PMP) - Project Management Institute (PMI)

SAFe 5 Product Owner/Product Manager – Scaled Agile

Lean Six Sigma

Environmental Management Systems Auditor/Lead Auditor ISO14001:2004

Quality Management Systems Internal Auditor ISO 9001

Bachelor, Computer Science

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